Summary
Overview
Work History
Education
Skills
Timeline
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SASSA GAY JAMES

Hollywood

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Guest Service Agent

Spirit Airline
07.2023 - Current
  • Greet and check in our guest.
  • Recommended hotel services or amenities that guest may find useful after being irop.
  • Perform gate functions with with professionalism and care announcement and guest assistance.
  • Assist with Baggage service and Baggage Tracing
  • Issue boarding passes & reschedule passengers affected by flight interruptions or cancellations.
  • Provide guest with courteous , friendly , fast and efficient service.
  • Manage gate operations and flight close out.
  • Organize the safe loading and unloading of our customers on and off the aircraft.
  • Promote and sell seats to guest to make travel experience comfortable.
  • lift heavy weight bags up to 99 lbs

Teller /Customer Service Representative

JN Money Services
01.2019 - 07.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Supported sales team members to drive growth and development.
  • Maintained confidentiality of bank records and client information.
  • Leveraged customer service and sales abilities to consistently meet performance goals.

DEBT COLLECTOR

Chase Bank
01.2018 - 01.2019
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Arranged for debt repayment or established repayment schedules based on customers' financial situations.
  • Secured payments by following up with customers which disregarded promise to pay.
  • Processed payments over phone and set up recurring drafts.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.

CUSTOMER SERVICE REP

The Check Cashing Store
07.2017 - 12.2017
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
  • Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
  • Used suggestive selling techniques to promote add-on sales.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

UNIVERSAL BANKER

Capital One
11.2016 - 05.2017
  • Maintained cash drawer by following exact procedures for transactions and strong security protocols.
  • Helped customers understand and use technical tools such as mobile applications and online banking.
  • Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
  • Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
  • Completed routine transfers, deposits and bill payments.
  • Assisted customers by answering banking questions and recommending solutions.
  • Completed daily cash balancing and operated ATMs.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.

Education

High School Diploma -

MOUNT ALVERNIA HIGH
MONTEGO BAY
07.2004

Skills

  • Customer relations
  • Problem-solving abilities
  • Adaptive team player

Timeline

Guest Service Agent

Spirit Airline
07.2023 - Current

Teller /Customer Service Representative

JN Money Services
01.2019 - 07.2023

DEBT COLLECTOR

Chase Bank
01.2018 - 01.2019

CUSTOMER SERVICE REP

The Check Cashing Store
07.2017 - 12.2017

UNIVERSAL BANKER

Capital One
11.2016 - 05.2017

High School Diploma -

MOUNT ALVERNIA HIGH

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SASSA GAY JAMES