Your Name
Columbia,SC
Overview
10
10
years of professional experience
Work History
Freelance Online English Tutor
Native camp Inc.
04.2019 - Current
- Improved students' performance by 10-20 points on major exams such as TOEFL, IELTS, and TOEIC
- Communicated grammar rules clearly in easiest forms without overwhelming students
- Varied teaching methods for verbal language instruction by expressing and selecting specific vocabulary
- Planned and organized lesson plans to meet changing deadlines and requirements.
Supervisor of Sales and Customer Service – Call Center
PayTech Trust
03.2021 - 05.2023
- Made and received 300+ calls daily
- Monitored a team of 6+ members' performance and provided constructive feedback to increase productivity and maintain quality standards
- Improved and tailored sales scripts for different campaigns resulting in 10% increase sales
- Promoted and up-sold products and services to meet needs of customers
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business
- Held weekly team meetings to inform team members on company news and updates
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations
- Leveraged sales expertise to promote products and capitalize on upsell opportunities
- Utilized customer service software to manage interactions and track customer satisfaction
- Created and managed project plans, timelines, and budgets.
Warehouse Supervisor
UPS
09.2018 - 10.2019
- Supervised a team of 10-15 associates for shipping and receiving, distribution, and workplace safety
- Supervised warehouse operations by managing employees during shifts
- Monitored adherence to safety protocols and company policies by staying attentive to details
- Built motivated team to consistently accomplish operations goals and exceed performance targets
- Trained new team members on proper and safe use of tools and equipment
- Monitored progress of tasks to provide feedback for improvement
- Resolved conflicts between team members and addressed complaints or grievances.
Team supervisor, CS and sales associate, POS
Kohl's Corporation
11.2015 - 03.2018
- Trained new customer service and POS associates, resulting in 15% increase in customer service satisfaction rating and number of Kohl's credit applications
- Ranked #1 in 2016 and 2017 for opening Kohl's credit cards for customers
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise, and judgment
- Encoding inventory, restocking, and returns into computer using CRM
- Maintained calm demeanor and professionally managed issues in busy, high stress situations
- Conducted product demonstrations to highlight features and redirect objections to positive aspects
- Educated customers on current promotional offerings and products using persuasive selling tactics
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales Manager
Smoking Vapor
06.2013 - 07.2015
- Promoted from sales associate to sales manager for fascinating sales numbers and customer retention
- Developed and implemented strategies leading to 18% increase in sales
- Developed sales pitch, advertisement and sales boost online, and business to business
- Effectively coached team members to reach weekly and monthly sales goals
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Provided leadership, guidance, and direction to sales associates, offering assistance with any needs
- Coordinated with other departments to provide smooth execution of sales initiatives
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
Chef Assistant
Eest Asian Bistro
01.2012 - 03.2013
- Prepared and cooked quality meals in high-volume, fast-paced service environments
- Received delivered, sorted produce, and stored supplies quickly to maintain quality and condition
- Prepared and cooked 200+ during weekdays and 300+ during weekends
- Prepped ingredients ahead of time to increase cooking and service speed
- Verified food temperatures and quality ahead of service to maintain standards.
Education
Bachelor of Science - Biology
Grand Canyon University
Phoenix, AZ12.2014
Skills
- Leadership
- Excellent Written & Oral Communication
- Active Listener
- CRMs, MS Office & Teams, Google Workspace
- Avid Learner & Collaborator
- Market Research & Proposal Development
- Analytical Problem Solver
- Empowers High-Performing Sales Teams
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Competitive Sales and Customer Service Supervisor bringing 6+ years of quality performance in sales and customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction, exceeding sales goals and managing competing priorities with superior results.
Timeline
Supervisor of Sales and Customer Service – Call Center
PayTech Trust
03.2021 - 05.2023
Freelance Online English Tutor
Native camp Inc.
04.2019 - Current
Warehouse Supervisor
UPS
09.2018 - 10.2019
Team supervisor, CS and sales associate, POS
Kohl's Corporation
11.2015 - 03.2018
Sales Manager
Smoking Vapor
06.2013 - 07.2015
Chef Assistant
Eest Asian Bistro
01.2012 - 03.2013
Bachelor of Science - Biology
Grand Canyon University
Accomplishments
- Promoted to Sales Manager after 6 successful months in the sales department at Smoking Vapor.
- Created a company-wide, comprehensive training program for all sales team members resulting in an 18% increase in sales at Smoking Vapor.
- Company expansion - turned 1 location to 3 location within the first 16 months of work at Smoking Vapor.
- Trained new customer service and POS associates, resulting in a 15% increase in customer service satisfaction rating and number of Kohl's credit applications.
- Recognized as #1 customer service supervisor in the region in 2017 at Kohl's Co.
Countries Lived & Educated In
- United States
- England
- Armenia
- Philippines
- Aruba
Community Service
St. Vincent de Paul, 2014-2018, Phoenix, Arizona
- Helping underserved children ages 5-18 with homework and science in a fun environment.
- Assigned roles to volunteers and overseeing 20+ at each time.
- Weekly communications with parents about upcoming events and their children progression.
- Maintaining safety standards and attendance record in spreadsheet.
Community Service
St. Vincent de Paul, 2014, 2018, Phoenix, Arizona, Helping underserved children ages 5-18 with homework and science in a fun environment., Assigned roles to volunteers and overseeing 20+ at each time., Weekly communications with parents about upcoming events and their children progression., Maintaining safety standards and attendance record in spreadsheet.
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