Hi, I’m
Abigail Desautels
Las Vegas
Summary
Experienced digital business professional with a proven track record in developing and implementing successful online business strategies. Recognized for driving innovation and achieving significant project milestones. Reliable team player prioritizing collaboration and adaptability for seamless project delivery. Proficient in digital marketing, e-commerce, and data analysis, valued for problem-solving abilities and strategic thinking. Strong leader dedicated to streamlining operations, decreasing costs, and promoting organizational efficiency. Utilizes independent decision-making skills and sound judgment to positively impact company success. Proactive and goal-oriented with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Possesses versatile skills in project management, problem-solving, and collaboration. Brings a fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-oriented achiever with a proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Dynamic individual with hands-on experience in [Area of expertise] and a talent for navigating challenges. Brings strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Demonstrates strong analytical, communication, and teamwork skills, with a proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth.
Overview
9
years of professional experience
Work History
SASSED!
Digital Entrepreneur
09.2024 - Current
Job overview
- Streamlined website design and functionality with user-friendly interfaces and engaging content.
- Identified new market opportunities through competitive analysis, leading to the development of new products or services.
- Expanded online presence by creating and managing various social media accounts and digital marketing campaigns.
- Maintained a consistent brand image across all digital channels through cohesive messaging and visual elements.
- Analyzed web analytics data to identify trends and make data-driven decisions for website improvements.
- Optimized search engine rankings by implementing SEO strategies, resulting in higher visibility and traffic.
- Increased brand awareness by creating compelling content, including blog posts, videos, and infographics.
- Evaluated emerging technologies for potential investment opportunities or incorporation into existing business models.
- Determined business plan, mission statement, and vision.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Upwork.com
Virtual Assistant
08.2023 - Current
Job overview
- Conducted online research to gather information for projects.
- Scheduled and coordinated virtual meetings and events.
- Managed daily schedules and appointments for multiple clients.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
Self-employeed
Freelancer
08.2023 - Current
Job overview
- Researched industry trends to provide creative solutions that addressed client challenges.
- Developed engaging content for various platforms to enhance brand visibility and reach target audiences.
- Utilized digital marketing tools to analyze audience behavior and optimize content strategies.
- Designed visually appealing graphics and layouts to support marketing efforts and elevate brand image.
- Created compelling copy to attract and engage customers across different media.
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Strengthened client relationships with consistent communication and timely project updates.
- Streamlined project workflows by identifying areas for improvement and implementing changes accordingly.
FIRM, RCM.
Insurance Follow-Up Representative
08.2022 - 05.2023
Job overview
- Streamlined coordination between medical providers and insurance companies by serving as a reliable point of contact for all claim-related matters.
- Contributed to a positive work environment by sharing best practices among peers and actively participating in team meetings geared towards continuous improvement.
- Expedited claim settlements by efficiently addressing inquiries from both patients and insurance companies regarding billing disputes or payment arrangements.
- Enhanced customer satisfaction by providing timely and accurate updates on the status of insurance claims.
- Supported team members in claim follow-up efforts, contributing to overall departmental success through proactive collaboration and information sharing.
- Improved claim resolution times by consistently following up on outstanding insurance claims and diligently addressing any discrepancies.
- Reduced errors in claim submissions by conducting thorough audits of patient accounts prior to submission, ensuring accuracy and completeness of information.
- Ensured compliance with industry regulations through meticulous review of all submitted documents, reducing instances of rejected or denied claims.
- Increased efficiency in resolving complex cases by maintaining strong relationships with insurance providers, facilitating clear communication and prompt issue resolution.
- Enhanced revenue recovery efforts by effectively negotiating payment plans with delinquent account holders, securing prompt payments while preserving client relationships.
- Minimized loss ratios for the organization by meticulously reviewing aged accounts receivable reports and promptly addressing unpaid balances due from insurance carriers.
- Optimized workflow productivity through diligent organization and prioritization of daily tasks, resulting in swift resolution of outstanding issues.
- Safeguarded patient privacy by adhering to HIPAA guidelines when handling sensitive personal information during claim follow-up processes.
- Met customer call guidelines for service levels, handle time and productivity.
- Identified and resolved discrepancies and errors in customer accounts.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved accounting, service and delivery concerns.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Created and maintained detailed database to develop promotional sales.
Ulta
Beauty Consultant
08.2018 - 10.2018
Job overview
- Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Conducted makeovers and skincare consultations, boosting customer confidence in their appearance.
- Conducted consultations to understand client's desired look.
- Educated clients on proper makeup application techniques, empowering them to recreate desired looks at home.
- Increased sales revenue through effective product demonstrations and persuasive communication skills.
- Monitored current trends to understand fashions and better serve customer needs.
- Collaborated with team members to achieve monthly sales targets and maintain a positive store environment.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending appropriate products.
- Assisted customers in finding suitable products within budgets without compromising quality or personal preferences.
- Achieved personal sales goals consistently through effective time management and prioritization of tasks.
- Maintained inventory levels by conducting regular stock checks and placing orders as needed, ensuring optimal product availability.
- Contributed to visual merchandising efforts by creating attractive displays that showcased featured products effectively.
- Maintained counter and display areas for cleanliness and organization.
- Improved overall store cleanliness by maintaining an organized workspace throughout daily operations.
- Identified client needs and recommended products based on preferences and requirements.
- Handled returns or exchanges courteously while adhering to company policies.
- Assisted in organizing promotional events, resulting in increased brand awareness and store footfall.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Provided feedback to management regarding customer preferences and emerging trends, leading to more informed purchasing decisions for the store''s inventory.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
Mickey Mart
Team Member
10.2016 - 01.2017
Job overview
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Maintained productive, efficient approach to all tasks.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Great Wolf Lodge Resort
Housekeeper
08.2016 - 09.2016
Job overview
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Adhered to professional house cleaning checklist.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Kalahari
Housekeeping and Laundry Attendant
07.2016 - 08.2016
Job overview
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
- Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Walmart
Cashier
03.2016 - 05.2016
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Reduced processing errors by meticulously following transaction procedures.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Enhanced shopping experience, provided product information and location assistance.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Improved efficiency, organized checkout area for optimal workflow.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Increased sales of promotional items by informing customers about current offers.
Domino's Pizza
Team Member
10.2015 - 12.2015
Job overview
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Monitored and verified merchandise for proper prices and labels.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
Education
Townsend Community Homeschooling Castalia, OH
High School Diploma
03-2017
Skills
- Search engine optimization
- Digital marketing strategy
- Online advertising
- E-commerce management
- Affiliate marketing
- Virtual team management
- Strategic thinking
- Customer relations
- Entrepreneurial personality
- Operational planning
- Goal setting
- Brand building
- Business planning
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Task prioritization
- Self motivation
- Interpersonal skills
- Customer relationship management
- Operations management
- Professionalism
- Scheduling
- Schedule management
- Inventory control
- Continuous improvement
Accomplishments
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Timeline
Digital Entrepreneur
SASSED!
09.2024 - Current
Virtual Assistant
Upwork.com
08.2023 - Current
Freelancer
Self-employeed
08.2023 - Current
Insurance Follow-Up Representative
FIRM, RCM.
08.2022 - 05.2023
Beauty Consultant
Ulta
08.2018 - 10.2018
Team Member
Mickey Mart
10.2016 - 01.2017
Housekeeper
Great Wolf Lodge Resort
08.2016 - 09.2016
Housekeeping and Laundry Attendant
Kalahari
07.2016 - 08.2016
Cashier
Walmart
03.2016 - 05.2016
Team Member
Domino's Pizza
10.2015 - 12.2015
Townsend Community Homeschooling
High School Diploma