Sasshelle Sherman
360 Green Sea Rd South, Loris,SC
Summary
Dynamic and results-oriented professional with extensive experience in customer service and maintenance. Excelled in problem-solving and teamwork, significantly enhancing operational efficiency and customer satisfaction. Skilled in time management and equipped with a strong ability to multitask, consistently meeting tight deadlines without compromising quality.
Overview
6
6
years of professional experience
Work History
Sales Associate
JD Sports
07.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Monitored customers for signs of security concerns and escalated issues to management.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed efficient cash register operations.
Maintenance Tech
Compass Cove Oceanfront Resort
06.2024 - Current
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Trained new employees on proper use and care of tools, machinery, and safety protocols.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Inspected and maintained equipment to keep items in top working condition.
- Followed safety protocols to minimize workplace accidents.
- Executed tasks within time and budget constraints.
Live in Assistant Caretaker
Peoples Senior Living
01.2024 - 03.2024
- Improved resident satisfaction by providing attentive and compassionate care to all individuals.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Maintained entire family's schedule and organized events.
- Provided emotional support to both residents and their families during difficult moments, fostering trustful relationships among all parties involved in the caregiving process.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Completed regular check-ins and progress report for each client.
- Provided compassionate and patient-focused care to cultivate well-being.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Maintenance Technician
Compass Cove Oceanfront Resort
09.2023 - 12.2023
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
Delivery Driver
Wray and Nephew
01.2020 - 11.2022
- Loaded truck and properly secured items to prevent damage for deliveries.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Verified accuracy of all deliveries against order forms.
- Successfully avoided time delivery delays by carefully planning best routes.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Delivery Driver
MD Courier
06.2019 - 11.2020
- Loaded truck and properly secured items to prevent damage for deliveries.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Verified accuracy of all deliveries against order forms.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Successfully avoided time delivery delays by carefully planning best routes.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Expedited deliveries to meet customer deadlines and requirements.
Education
High School Diploma -
Moggatty High School
ST Elizabeth, Jamaica 06-2005
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Goal oriented
- Outgoing personality
- Cash handling
- Flexible schedule
- Stocking and receiving
Timeline
Sales Associate
JD Sports
07.2024 - Current
Maintenance Tech
Compass Cove Oceanfront Resort
06.2024 - Current
Live in Assistant Caretaker
Peoples Senior Living
01.2024 - 03.2024
Maintenance Technician
Compass Cove Oceanfront Resort
09.2023 - 12.2023
Delivery Driver
Wray and Nephew
01.2020 - 11.2022
Delivery Driver
MD Courier
06.2019 - 11.2020
High School Diploma -
Moggatty High School
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