Sassii Lane
Los Angeles,CA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Managing Member
STAFF 24 LLC
01.2014 - 07.2023
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Worked with management team to implement proper division of responsibilities.
- Audited and documented all processes and procedures for new accounts department.
- Interviewed, hired and trained new employees for production positions.
- Identified individual employee's unique work styles and adapted management methods.
- Monitored workshop work flow for over 50 employees.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Created positive working environment where employees felt valued.
- Recruited and hired talented employees offering enthusiasm and valuable experience.
- Maintained professional, organized and safe environment for employees and patrons.
Team Lead
Horne, LLP
07.2021 - 01.2023
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Participated in cross-functional team-building activities.
- Trained new team members by relaying information on company procedures.
- Directed and supervised team of 12.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Tracked attendance and evaluated progress for assigned trainees.
- Assessed financial statements and records.
- Reviewed accounting clients' financial data systems to determine functional compliance.
- Consulted decision-makers to gather information and, resolve audit-related problems.
- Reviewed general ledger transactions to identify errors or irregular entries.
- Kept case data and contact information up to date to expedite proceedings.
- Prepared variety of different written communications, reports and documents.
Administrative Assistant
THE EXECUTIVE ASSOCIATES
03.2007 - 05.2014
- Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
- Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
- Scheduled office meetings and client appointments for staff teams.
- Handled client correspondence and tracked records to foster office efficiency.
- Performed research to collect and record industry data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
High School Diploma -
City of Angels
City Of Los Angeles, CA2001
Skills
- Staff Management
- Verbal and Written Communication
- Creative Problem Solving
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Multitasking and Prioritization
- Excellent Attention to Detail
- Operations management
- Business administration
- Project Management
- Coaching and mentoring
- Proficient in Microsoft Office, Excel
Timeline
Team Lead
Horne, LLP
07.2021 - 01.2023
Managing Member
STAFF 24 LLC
01.2014 - 07.2023
Administrative Assistant
THE EXECUTIVE ASSOCIATES
03.2007 - 05.2014
High School Diploma -
City of Angels
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