Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Brittany Sibley

Greenwood

Summary

Diligent Phlebotomist with solid background in phlebotomy practices, ensuring accuracy and patient comfort. Skilled in venipuncture and specimen handling, contributing to efficient lab operations. Demonstrated ability to maintain sterile environments and effectively communicate with diverse patients.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Technical Support Representative

Continuum Global
08.2022 - 01.2025
  • Maintained high quality and productivity standards in tech support.
  • Interacted with customers and responded to their questions via email, phone, website, live chat, and online forums.
  • Investigated, troubleshooted, and resolved difficult phone and other electronic issues.
  • Was in charge of remotely updating devices' firmware.
  • Wrote and reviewed tickets for various types of equipment maintenance requests.
  • Quickly and accurately resolved issues with systems, hardware, and telephones. Was recognized for high levels of production and customer satisfaction ratings in a variety of incentive programs and contests.
  • Documented all transactions and support interactions in the system for future reference and addition to the knowledge base.
  • Installed, modified, and repaired software and hardware to resolve technical issues. Demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or questions.
  • Removed and replaced malfunctioning computer parts to fix hardware issues. Helped customers choose products based on their stated needs, intended use, and budget.
  • Collaborated closely with members of the support team to ensure that all customer service requirements were met or exceeded.

Caregiver

Golden Parsol
06.2022 - 01.2023
  • Provided compassionate care to clients, ensuring comfort and dignity in daily activities.
  • Assisted clients with personal hygiene, mobility, and meal preparation to enhance quality of life.
  • Developed individualized care plans in collaboration with healthcare professionals to meet client needs.
  • Monitored clients' health status, reporting changes promptly to medical staff for timely intervention.

Customer Service Representative

TelePerformance
09.2019 - 08.2022
  • Promoted available products and services to customers during service, account management, and order calls.
  • Identified root causes of issues and solved a variety of problems to improve business operations and management.
  • Helped the business achieve and maintain industry-leading customer service ratings. Managed client correspondence and records using both manual and automated methods for maximum efficiency and accuracy.
  • Analyzed complaints, issues, and grievances and forwarded them to designated departments for investigation and response.
  • Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information.
  • Received a 100% customer satisfaction rating.
  • Looked for training opportunities to improve my customer relationship management skills and increase customer satisfaction.
  • Used Salesforce to effectively manage assigned cases, collecting and documenting details as needed.
  • Spoke with customers about their concerns about products or services in order to resolve issues and increase sales.
  • Customers were educated on billing, payment processing, and customer service policies and procedures.
  • Worked with cross-functional teams and a diverse group of colleagues to achieve team goals and meet customer needs.
  • Followed company policies and scripts to ensure that call-time and quality standards were met on a consistent basis.

Education

Certified Medical Assistant Certified Phlebotomist -

Stewart HealthCare Academy
Greenwood, MS
01.2024

High School - undefined

Greenwood High School
Greenwood, MS
01.2014

Skills

  • Problem resolution
  • Payment processing
  • Typing 60 wpm
  • Inventory management
  • Inbound/Outbound phone calls
  • MS Office POS systems expert
  • Customer support
  • Data entry Application support
  • Communication skills
  • Customer service expert
  • Documentation and reporting
  • Active Listening
  • Call center operations
  • Time Management
  • Venipuncture
  • Order of draw
  • Specimen handling
  • Patient care
  • HIPAA compliance
  • Patient scheduling
  • Medical terminology knowledge

Certification

  • Certified Phlebotomist, Network Of Allied Health -Expiration Date June 15, 2026
  • Certified Medical Assistant , Network Of Allied Health- Expiration Date June 15, 2026

Languages

English
Full Professional

Timeline

Technical Support Representative

Continuum Global
08.2022 - 01.2025

Caregiver

Golden Parsol
06.2022 - 01.2023

Customer Service Representative

TelePerformance
09.2019 - 08.2022

High School - undefined

Greenwood High School

Certified Medical Assistant Certified Phlebotomist -

Stewart HealthCare Academy

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