Sassy Shelton
Summary
Dependable Patient Service Representative serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
Family Practice And Counseling Network
03.2014 - Current
- Balanced deposits and credit card payments each day.
- Assisted patients in filling out check-in and payment paperwork.
- Built and maintained positive working relationships with patients and staff.
- Provided exceptional customer service to patients, answering questions and addressing concerns while also using trauma informed care.
- Developed and implemented customer service policies and procedures.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Entered patient demographic and insurance data into electronic medical record system.
- Handled customer service inquiries in person, via telephone and through email.
- Resolved billing inquiries and disputes in timely fashion.
- Verified insurance eligibility and coverage for patients.
- Trained new staff on hospital processes and procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Used Navinet, Promise and PearPortal to schedule appointments.
Customer Service Representative
Panda Express
07.2012 - 03.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Handled closing and opening of the store.
- Closed out my register at the end of the day with no shortage.
- Handled cleaning of front & back of house.
- Training of new employees for front of house.
Education
Trade School Degree - Medical Assisting
Harris School of Business
Upper Darby, PA06.2013
High School Diploma -
John Bartram High School
Philadelphia, PA06.2012
Skills
- Eligibility Determination
- Medical Billing
- Bookkeeping Support
- Onsite tours
- Appointment Scheduling
- Customer Service
- Patient confidentiality
- Medical insurance
- HIPAA Compliance
- Payment Collection
- Medical terminology knowledge
Timeline
Patient Service Representative
Family Practice And Counseling Network
03.2014 - Current
Customer Service Representative
Panda Express
07.2012 - 03.2014
Trade School Degree - Medical Assisting
Harris School of Business
High School Diploma -
John Bartram High School
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