Satara Anderson
Pittsburgh,PA
Summary
Experienced caseworker prepared for role, bringing strong skills in client assessment, eligibility determination, and resource coordination. Focused on team collaboration and achieving results, with reliable and adaptable approach to changing needs. Skilled in communication, problem-solving, and maintaining confidentiality, with commitment to supporting clients effectively.
Overview
19
19
years of professional experience
Work History
Income Maintenance Caseworker/Supervisor
The Department of Human Services Commonwealth of PA
02.2010 - 05.2025
- Responsible and accountable for determining and explaining eligibility for financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers as well as any additional programs the Department administers for applicants/recipients in accordance with state regulations.
- Assignments includes responsibility for “real time” case record updates while answering questions regarding a full array of DHS Community benefits and services in response to incoming calls and/or continuous processing of cases.
- Distributes work assignments to ensure effective utilization of staff and to maintain an acceptable level of accuracy and production; and adapts workflow to accommodate emergency situations and peak periods.
- Evaluates staff progress in training programs and their application of appropriate governing policies and regulations in their work performance and makes recommendations regarding personnel actions affecting employee retention, termination or extension in training status.
- Participates in staff development and professional skills training seminars to enhance skills for communicating information and conducting training programs.
- Provides formal training, technical assistance and leadership for staff on the processes, procedures and techniques for interviewing clients to obtain, clarify and/or update client case records information to determine or redetermine, as appropriate, clients' eligibility for income maintenance program services and benefits. Reviews client case records to determine completeness, accuracy and timeliness of staff decisions on clients' eligibility for income maintenance and related program services and benefits.
- Interviews applicants to determine eligibility for financial assistance and related income maintenance programs, such as, but not limited to, Cash Assistance, Medical Assistance, Food Stamps, Nursing Home Care, and Employment Referrals.
- Determines eligibility for various categories of assistance based on such factors as income, personal property, real property, legally responsible relatives and employment status.
- Redetermines eligibility through periodic review of client situations. Obtains medical, employment, educational, vocational and financial resource data, from other agencies as necessary to determine eligibility, records relevant case information on case records.
- Provides clients or members of their family with information regarding services available from other social agencies, hospitals, clinics, courts and community resources, as needed.
- Attends staff meetings and participates in in-service training. Uses office machines such as video display terminals as appropriate. Performs related work as required.
Department of Children Youth and Families Services
02.2008 - 02.2010
- Assess the needs of children, youth, and families and develop individualized care plans to meet those needs.
- Provide individual, family, and group counseling to help clients address a variety of issues including but not limited to behavioral, emotional, and mental health problems.
- Collaborate with schools, healthcare providers, and other community organizations to ensure clients receive comprehensive services.
- Maintain accurate and up-to-date case records and documentation in accordance with legal and ethical standards.
- Provide crisis intervention services as needed.
- Advocate for clients and their families to ensure their needs are met.
Renewal Treatment Center
08.2006 - 01.2008
- Provide guidance, direction, and management of the reentrants and their activities. Will act as the primary contact for reentrants and assist them with their concerns and issues.
- Determine reentrants' social service needs and assisting in creating and implementing Individual Renewal Plans.
- Enforce compliance with program guidelines and assist the Case Management Supervisor in the functioning of the center's daily activities (administration).
- Make appropriate referrals to Renewal, Inc. programs as well as outside agencies based on the reentrant's established needs.
- Assist in initiating and developing policies and procedures as well as maintaining reentrant records.
- Assist reentrants in establishing goals for their aftercare plan and release from the program into the community.
Education
Bachelor of Science - Criminology
Point Park University
Pittsburgh, PA05.2005
Associate's degree - Criminal Justice
ICM School of Business/Medical Careers
Pittsburgh, PA05.2003
Skills
- Effective relationship management
- Effective communication
- Interpersonal skills
- Confidentiality practices
- Eligibility determination
- Policy interpretation
- Adaptability and flexibility
- Client assessment
- Interviewing techniques
- Teamwork
- Maintains confidentiality
- Schedule management
- Customer service
- HIPAA compliance
- Verbal and written communication
Timeline
Income Maintenance Caseworker/Supervisor
The Department of Human Services Commonwealth of PA
02.2010 - 05.2025
Department of Children Youth and Families Services
02.2008 - 02.2010
Renewal Treatment Center
08.2006 - 01.2008
Associate's degree - Criminal Justice
ICM School of Business/Medical Careers
Bachelor of Science - Criminology
Point Park University