Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Barbara Mays

Grand Prairie,TX

Summary

Experienced Scrum Master with 18 years of Epic EHR build and implementation experience. Proven track record of successfully leading teams in delivering high-quality Epic solutions that meet end user acceptance criteria on time. Well-versed in building positive relationships with customers, development teams and stakeholders. Skilled at overseeing complex, high-value projects with excellent planning competencies. Experienced in SDLC to Agile principles transformation, Scrum Ceremonies and creating positive collaborative work environments for teams to be high performing. Produce Agile charts to visualize progress, track productivity and identify bottlenecks. Highly organized in managing complex projects with multiple deadlines.


Overview

11
11
years of professional experience
1
1
Certification

Work History

Scrum Master

Atos Global IT Solutions
04.2023 - Current
  • Help Scrum team follow the Scrum framework, remove impediments, and protect the team from external interferences.
  • Facilitate Scrum ceremonies – sprint planning, daily scrums, sprint reviews, and sprint retrospectives.
  • Work closely with Product Owner to ensure that product backlog is prioritized correctly and that the team drives high-quality products on time.
  • Collaborate with product owners, DevOps team members, technologists, and other scrum masters to define solutions and drive progress.
  • Act as a servant leader for the team.
  • Coach teams in Agile practices and provided training to create a positive mindset toward Agile methodologies.
  • Proactively identify and find ways to remove impediments and resolve issues to prevent distractions and keep projects on track.
  • Lead cross-functional teams.
  • Help with conflict resolution within the team
  • Mediate disputes and facilitate discussion to resolve conflicts in a constructive manner.
  • Identified potential areas of improvement.
  • Provide weekly sprint summary reports like Burndown chart
  • Encourage team to produce high-quality products, increase productivity, reduce time to market, increase stakeholder satisfaction, and more engaged employees.
  • Mentor team on Agile to help them to become self-managing, high performing, and continuously improving to meet acceptance criteria and delight customers.

Scrum Master/Engineer

Atos Global IT Solutions
05.2021 - 04.2023
  • Developer and Scrum Master for Electronic Health Records in healthcare system.
  • Communicated project updates to stakeholders at all levels.
  • Monitored and tracked project progress to support timely completion.
  • Helped Scrum team follow the Scrum framework, remove impediments, and protect the team from external interferences.
  • Servant leader for the team.
  • Helped with conflict resolution within the team.
  • Mediated disputes and facilitate discussion to resolve conflicts in a constructive manner.
  • Identified potential areas of improvement.
  • Provided weekly sprint summary reports like Burndown chart.
  • Facilitated Scrum ceremonies – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
  • Collaborated with product owners, DevOps team members, stakeholders, and vendors to define solutions and drive progress.
  • Investigated, escalated, and removed impediments.
  • Gathered requirements, defined scopes, allocated resources, and established schedules meeting or exceeding project demands.
  • Identified innovative and automated approaches to routine tasks, making widely received suggestions.
  • Gathered and disseminated project materials at critical points to stakeholders.
  • Resolved or escalated problem tickets to resolve user issues.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Planned and conceived computer systems using information engineering, data modeling, and structured analysis.
  • Resolved malfunctions with systems and programs through troubleshooting.
  • Detail-oriented Systems Analyst with 20 years of experience diagnosing computer system inefficiencies and devising innovative solutions. Established authority on swift identification of IT deficiencies and accurate reporting to senior personnel for improvement. Team-oriented professional with inherently collaborative approach to project completion.
  • Evaluated and adopted new technologies to address changing industry needs.
  • Defined business goals to determine systems requirements.

Sr Systems Analyst/Product Manager

Baylor Scott & White
11.2018 - 05.2021
  • Developed and implemented Electronic Health Record healthcare system for North Texas region using Agile methodology.
  • Assist Product Owner with writing user stories.
  • Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.
  • Assist Product Owner with backlog refinement.
  • Developed product documentation to communicate upcoming features and products to internal teams.
  • Performed system demonstrations to Stakeholders.
  • PI Planning
  • Built and implemented quarterly release updates.
  • QA tester.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Planned and conceived computer systems using information engineering, data modeling, and structured analysis.
  • Resolved malfunctions with systems and programs through troubleshooting.
  • Detail-oriented Systems Analyst with 20 years of experience diagnosing computer system inefficiencies and devising innovative solutions.
  • Established authority on swift identification of IT deficiencies and accurate reporting to senior personnel for improvement.
  • Team-oriented professional with collaborative approach to project completion.
  • Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals.
  • Delivered in-depth training, imparting knowledge of best practices for protecting data and minimizing errors.
  • Evaluated and adopted innovative technologies to address changing industry needs.
  • Defined business goals to determine systems requirements.
  • Developed flowcharts and diagrams to describe and lay out logical operational steps.
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
  • Utilized change management techniques to provide smooth transitions during new hardware and software introductions.

Product Manager/Sr System Analyst

Optimum HIT
08.2012 - 11.2018
  • Consultant Developer and Product Manager for implementation of Electronic Health Records in Agile environments.
  • Project Manager for EHR clinical implementation of 157 clinics and security provisioning for 14K users.
  • Assist Product Owner with writing user stories.
  • Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.
  • Assist Product Owner with backlog refinement.
  • Developed product documentation to communicate upcoming features and products to internal teams.
  • PI Planning
  • Provided project status to all levels of management.
  • Led executive presentations.
  • Performed system demonstrations to Stakeholders.
  • Built and implemented EHR software, including quarterly releases.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Planned and developed EHR using information engineering, data modeling, and structured analysis.
  • Resolved malfunctions with systems and programs through troubleshooting.
  • Evaluated and adopted innovative technologies to address changing industry needs.
  • Defined business goals to determine systems requirements.
  • Developed flowcharts and diagrams to describe and lay out logical operational steps.
  • Utilized change management techniques to provide smooth transitions during new hardware and software introductions.
  • Identified areas that could be improved through specific processes and addition of new software.
  • Created training documentation and distributed it to end users and key stakeholders.
  • Collaborated closely with upper management to drive strategy through developing and implementing new processes.

Education

Bachelor of Science - Information Technology

DeVry University
Irving, TX
11.2001

Bachelor of Arts - Social Psychology

University of Toledo
Toledo, OH
08.1998

Skills

  • 20 years of IT experience
  • 18 years of Epic EHR experience
  • 12 years of Product Owner/Management experience
  • Over 10 years working in Agile environment
  • 2 years Scrum Master experience
  • Exemplary communication and interpersonal skills
  • Exceptional problem solving and analytical skills, with ability to identify and resolve impediments quickly and effectively
  • Experienced leader that communicates effectively with Stakeholders and all levels of management
  • Customer centric mindset, with focus on creating delightful user experiences
  • Proficient with JIRA and Trello

Certification

  • CSM
  • Certified Agile Coach
  • SAFe Release Train Engineer
  • PMP
  • Six Sigma Black Belt
  • Epic Electronic Health Record Ambulatory Certification
  • Epic Electronic Health Record Security Certification


Timeline

Scrum Master

Atos Global IT Solutions
04.2023 - Current

Scrum Master/Engineer

Atos Global IT Solutions
05.2021 - 04.2023

Sr Systems Analyst/Product Manager

Baylor Scott & White
11.2018 - 05.2021

Product Manager/Sr System Analyst

Optimum HIT
08.2012 - 11.2018

Bachelor of Science - Information Technology

DeVry University

Bachelor of Arts - Social Psychology

University of Toledo

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Barbara Mays