Satarupa Chand
Project Coordinator
Lakeville,MN
Summary
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Service Cordinator
Lifeworks Services
7 2023 - 04.2024
- Enhanced customer satisfaction by addressing and resolving issues in timely manner.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences. Mentored new team members, fostering positive work environment and boosting overall team performance.
- Served as primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Managed high volume of client requests, ensuring timely and effective service delivery.
Project Coordinator
WellsFargo
01.2020 - 12.2022
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Improved client satisfaction with timely updates and transparent communication throughout project lifecycle.
- Tracked hours and expenses to keep project on task and within budgetary parameters. Maintained database and spreadsheets with accurate inventory and status.
- Photocopied, distributed and emailed documents to project managers.
- Streamlined project management processes by implementing new organizational tools and software.
Customer Service Specilalist
Amazon Prime Now
01.2020 - 01.2021
- Solve common issues in inbound receive process by submitting ticket for physically missing units with all information
- Managed high call volume while maintaining courteous and professional demeanor. Worked in fast-paced environment.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions. Managed over 50 calls per day to solve customer issues.
Assistant Product Manager
Zydus HealthCare
01.2016 - 01.2020
- Responsible for analyzing and executing marketing programs for given products
- Proficient in market research, product development, project management and cross-functional team leadership
- Collaborated with sales and marketing teams to develop go-to-market strategies and increase product awareness
- Supported sales teams with training materials and presentations, boosting their knowledge of product offerings and enhancing their ability to sell effectively.
- Served as main liaison between client, management and sales team.
- Collaborated with cross-functional teams to ensure smooth product rollouts and successful launches
Education
MBA - Finance and Marketing
07.2014 - 01.2016
BBA - Human Resource
04.2011 - 05.2014
Skills
Microsoft Office Suites (WORD, EXCEL, POWER POINT)
CRM
Cross-functional team collaboration
Market Research
Sales and Marketing
Customer Relationship Management
Project Planning
Teamwork and Collaboration
Analytical Skills
Product Development
Agile Projects
Project management experience
Certification
Scrum Master
Scrum Master
- Improving Processes: The Scrum Master is responsible for identifying opportunities for process improvement within the team and across the organization. This involves evaluating the team's performance metrics, conducting retrospectives, and implementing changes to enhance productivity and quality.
- Servant Leadership: A Scrum Master adopts a servant leadership approach, where their primary focus is on serving the needs of the team. They empower the team to make decisions, encourage autonomy, and facilitate self-organization.
Timeline
Scrum Master
06-2023
Project Coordinator - WellsFargo
01.2020 - 12.2022
Customer Service Specilalist - Amazon Prime Now
01.2020 - 01.2021
Assistant Product Manager - Zydus HealthCare
01.2016 - 01.2020
NIILMCMS - MBA, Finance and Marketing
07.2014 - 01.2016
ASBM College - BBA, Human Resource
04.2011 - 05.2014
Service Cordinator - Lifeworks Services
7 2023 - 04.2024