Satchell Brock
Minneapolis
Summary
Experienced customer service representative with exceptional oral and written communication skills. Talent for active listening and analytical problem-solving. Dedicated to enhancing customer experiences through service-oriented behaviors, deep understanding of customer desires, and customized solutions. Known for empathy and ability to connect with customers on a personal level, ensuring effective meeting of their needs.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Marriot Hotel Moxy
08.2024 - Current
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Personal Care Assistant
Anoka Professional Home Health Inc.
02.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
Personal Care Assistant
Comfort Health Care Services LLC
09.2023 - 10.2024
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
Banking Customer Service Representative
US Bankcorp
11.2022 - 06.2024
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Maintained high level of professional knowledge, staying informed on any banking procedures and best practices in order to provide exceptional service to customers.
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
- Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
- Met customer call guidelines for service levels, handle time and productivity.
Personal Care Assistant
Esteem Nursing Care Inc.
09.2022 - 02.2023
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Monitored and assisted residents through individual service plans.
- Assisted with daily living activities, running errands and household chores.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
Store Manager
Katwalk The Glam Shop
12.2020 - 08.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Developed and also created content strategies and managed social media.
- Helped store develop website portals and social media pages to promote businesses. Which includes updating and monitoring the store social media sites so that content was fresh and relevant.
Guest Relations Sr. Specialist
Target Corporation
10.2018 - 12.2020
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns ina timely manner.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected and analyzed customer information to prepare product or service reports.
- Clarified customer issues and determined root cause of problems to resolve product or service complaint in a compassion way.
- Meeting monthly metrics.
Education
High School Diploma -
Park Center High School
06.2017
Skills
- Customer Data Confidentiality
- Office equipment proficiency
- POS Systems and Ordering Platforms
- Computer Skills
- De-Escalation Techniques
- Data Entry
- Call Center Operations
- Microsoft Office
- Issue and Complaint Resolution
- Banking Software Familiarity
- Cash management experience
- Advance computer skills
- Employee training and development
- Excellent communication skills
- E-commerce
- Marketing Communications
Additional Information
Organized, resourceful, and motivated person overall. Eager to apply time management and organizational skills in various environments. Bringing forth strong leadership skills, banking skills, and communication skills to provide effective qualifications for the job.
Timeline
Front Desk Agent
Marriot Hotel Moxy
08.2024 - Current
Personal Care Assistant
Comfort Health Care Services LLC
09.2023 - 10.2024
Personal Care Assistant
Anoka Professional Home Health Inc.
02.2023 - Current
Banking Customer Service Representative
US Bankcorp
11.2022 - 06.2024
Personal Care Assistant
Esteem Nursing Care Inc.
09.2022 - 02.2023
Store Manager
Katwalk The Glam Shop
12.2020 - 08.2022
Guest Relations Sr. Specialist
Target Corporation
10.2018 - 12.2020
High School Diploma -
Park Center High School
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