Stephanie Pollard
Marlton,NJ
Summary
Seasoned Loan Operations Specialist with comprehensive experience in loan processing, underwriting, and closing. Strong grasp of regulatory compliance and risk management principles that have been instrumental in maintaining loan portfolio integrity. Skilled at fostering client relationships and streamlining procedures to improve operational efficiency. In previous roles, implemented effective strategies for process improvement, leading to increased customer satisfaction rates.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Project Consultant for SOFR Remediation Team, Commercial Loan Servicing Analyst
International Finance Corporation
01.2023 - 06.2024
- Managed and reviewed multiple loan documents for 3 portfolios of over 2,500 LIBOR loans transitioning to term SOFR rates.
- Delivered client servicing with the assistance of a loan officer, processed invoice factoring, and resolved misapplied payments.
- Managed detailed reports outlining progress on various ongoing projects.
- Collaborated with cross-functional teams across departments to coordinate tasks related to ongoing projects.
- (SEG contract)
- Remote
Project Consultant for SBA PPP Loans and Commercial Loan Operations Specialist III
Cadence Bank
04.2020 - 01.2023
- Procured new SBA PPP loans and commercial loans, including attorney-prepared loans.
- Managed loan renewals, modifications, and extensions in the bank's system.
- Analyzed loan documents for compliance, resolved servicing inquiries, and facilitated the funding process.
- Conducted daily reconciliation of general ledgers and managed specialized loan types, such as Fed-Lines, syndicated loans, and participation loans.
- Streamlined project processes to increase efficiency and reduce time to delivery.
- (SEG contract)
- Remote
Sr. Loan Operations Specialist
Beneficial Bank
Philadelphia, PA
10.2016 - 08.2019
- Verified, boarded, and processed loan files into the banking system.
- Managed credit line accounts, monitored insurance compliance, and processed principal and interest adjustments.
- Processed ACH payments, batches, payoffs, disbursements, and advances.
- Reviewed loan agreements to verify completeness and accuracy, according to applicable policies.
- Maintained accurate records of all loan transactions for auditing purposes.
Customer Care Rep III/Consumer Loan Processor
Firstrust Bank
HORSHAM, PA
12.2010 - 10.2016
- Answered customer inquiries over the phone and via email.
- Provided comprehensive support for personal and business customers for online banking.
- Processed consumer loan applications for refinancing and managed, facilitated consumer loan training to peers.
- Ensured compliance with consumer regulations and verified credit reports and appraisals with applicants.
- Maintained up-to-date knowledge of company products, services, and promotions.
- Provided accurate, valid, and complete information to customers.
Education
Associates Degree - Paralegal Studies
The PJA School
Upper Darby, PA06.2005
High School Diploma -
Penn Wood High School
Lansdowne, PA06.2003
Skills
- MS Office
- Decision Pro
- Laser Pro
- Image Center
- Synergy
- Various FIS Products
- Salesforce
- Intuit Products
- Evision
- Bankway
- ACBS
- FIS Quantum
- Trintech
- PayPlus
Certification
- Consumer Lending Certificate, Pennsylvania American Bankers Association
- NMLS License National Mortgage Licensing System 2013-2016
Accomplishments
- F.O.R.C.E Award, Firstrust Bank, Horsham, PA 2013
- Recognized as a Service Superstar at Cadence Bank for efficiency and teamwork, 2022.
- Consumer Lending Training, Horsham, PA 2016
Volunteer Experience
Volunteer with Non-Profit Organizations such as Philabundance and Manna, dedicated to Community Service.
Timeline
Project Consultant for SOFR Remediation Team, Commercial Loan Servicing Analyst
International Finance Corporation
01.2023 - 06.2024
Project Consultant for SBA PPP Loans and Commercial Loan Operations Specialist III
Cadence Bank
04.2020 - 01.2023
Sr. Loan Operations Specialist
Beneficial Bank
10.2016 - 08.2019
Customer Care Rep III/Consumer Loan Processor
Firstrust Bank
12.2010 - 10.2016
Associates Degree - Paralegal Studies
The PJA School
High School Diploma -
Penn Wood High School
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