Sateela Hampton
Chicago,IL
Summary
Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
18
18
years of professional experience
Work History
Personal Assistant
Phenom Elite Property Management S&S Llc
03.2020 - Current
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Displayed absolute discretion at handling confidential information.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Attended meetings, took notes and tracked action items.
- Served as point of contact between clients and managerial staff.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
Lead Dental Assistant
Pediatric Dental Health Associates
11.2017 - 06.2020
- Expose intraoral dental diagnostic x-rays in accordance with all guidelines to ensure patient safety
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Explained treatment procedures and instructed patients on home care guidelines.
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Used [Software] to document and maintain patient information and health background.
Lead Dental Assistant
Family Dental Care
09.2010 - 11.2017
- Maintained dental supply inventory by checking stock to determine inventory levels
- Explained treatment plans and procedures
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Customer Service Supervisor
ESPN ZONE
10.2006 - 06.2010
- Managed all aspects of store presentation and ensured customer satisfaction
- Operated and balanced cash registers for opening and closing duties
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Education
Environment Certificate Of Completion - Environment Studies/roots To Success
Legacy Fellowship Cohort 3
Chicago, IL06.2023
Certificate Of Completion - Responsible Vendor Training
Illinois Cannabis Training Center
Chicago, IL05.2023
Certificate of Completion - Dental Assisting
University of Illinois At Chicago
Chicago, IL11.2017
Skills
- Customer Relationship Management
- Managing Routines
- Staff Training and Development
- Sales Techniques
- Schedule Preparation
- Expense Tracking
- Customer Service
- Computer Skills
- Problem Resolution
- Work Planning and Prioritization
- Scheduling and Coordinating
- MS Office
- Good Judgment
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Active Listening
- Critical Thinking
- Problem-solving abilities
- Data Entry
- Payment Processing
- Professional telephone demeanor
- Call Center Operations
Timeline
Personal Assistant
Phenom Elite Property Management S&S Llc
03.2020 - Current
Lead Dental Assistant
Pediatric Dental Health Associates
11.2017 - 06.2020
Lead Dental Assistant
Family Dental Care
09.2010 - 11.2017
Customer Service Supervisor
ESPN ZONE
10.2006 - 06.2010
Environment Certificate Of Completion - Environment Studies/roots To Success
Legacy Fellowship Cohort 3
Certificate Of Completion - Responsible Vendor Training
Illinois Cannabis Training Center
Certificate of Completion - Dental Assisting
University of Illinois At Chicago
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