Sateesh Nuthalapati
Phoenix,AZ
Summary
This is Sateesh Nuthalapati and a Results-oriented Client Specialist with 3+ years of diverse experience in client relationship management, customer service excellence, and team leadership across the hospitality and client services industries. Proven expertise in handling complex client interactions, resolving issues, and delivering tailored solutions to enhance satisfaction and drive business growth. Skilled in managing key accounts, improving customer retention, and collaborating with cross-functional teams to exceed client expectations. Experienced in overseeing operations, team performance, and guest services as an Assistant Manager in the hospitality sector, ensuring efficient day-to-day management and exceptional guest experiences. Strong communicator, problem-solver, and strategic thinker committed to delivering high-quality service and achieving organizational goals.
Overview
6
6
years of professional experience
Work History
Client Specialist
United Health Care
08.2024 - Current
- Serve as the primary point of contact for healthcare clients, addressing inquiries, providing guidance on healthcare services, and ensuring high levels of satisfaction
- Assist clients with navigating healthcare services, benefits, claims, and billing inquiries, ensuring timely and accurate assistance
- Coordinate care between healthcare providers, insurance companies, and patients, ensuring that clients' healthcare needs are met efficiently
- Educate new clients on healthcare plans, policies, and available services, facilitating smooth onboarding and informed decision-making
- Help clients with the claims filing process, including verifying eligibility, managing approval procedures, and resolving issues related to benefits and coverage
- Proactively resolve client issues, including those related to billing discrepancies, claims, or service delivery, escalating complex cases when necessary
- Gather and analyze client feedback, providing actionable insights to improve service quality and customer satisfaction
- Ensure compliance with healthcare regulations such as HIPAA, safeguarding client privacy and handling sensitive data securely
- Collaborate with internal teams (e.g., billing, customer service, care coordination) to meet client needs and ensure smooth service delivery
- Monitor performance metrics and service delivery against SLAs, working to exceed client expectations in the delivery of healthcare services
Assistant Client Operative Specialist - Hotel Operations
OYO Europe
06.2019 - 08.2022
- Act as the primary point of contact for international clients, addressing inquiries and maintaining strong relationships
- Support global client management to ensure high levels of client satisfaction and efficient service delivery
- Manage global client accounts, generating performance reports, and analyzing data to identify trends
- Resolve client issues proactively and escalate complex concerns to higher management when necessary
- Collaborate with cross-functional teams to align on client needs, project status, and deliverables
- Maintain accurate client documentation, ensuring compliance with industry regulations and internal policies
- Assist in client onboarding, product implementations, and training of new employees
- Professionally handle client complaints and ensure timely resolution
- Contribute to process optimization for continuous improvement in service delivery
- Utilize multilingual communication skills to engage effectively with clients from diverse international backgrounds
- Oversaw daily operations of the hotels, ensuring a seamless guest experience and high levels of customer satisfaction
Education
Masters - Business Analytics
Northern Arizona University
Flagstaff, AZ05.2024
Skills
- Client Relationship Management
- Business Travel Industry Expertise
- Project Management
- GDS (Global Distribution Systems) Expertise
- Data Analysis & Reporting
- Communication Skills (Written & Verbal)
- Issue Resolution
- Product Implementation & Training
- Collaboration & Teamwork
- Attention to Detail
- Problem-Solving
- Global Perspective & Cultural Sensitivity
- Time Management & Prioritization
- Proficient in Management Software, eg, Synxis, Opera, Fidelio
Timeline
Client Specialist
United Health Care
08.2024 - Current
Assistant Client Operative Specialist - Hotel Operations
OYO Europe
06.2019 - 08.2022
Masters - Business Analytics
Northern Arizona University
Similar Profiles
Pamela LewisPamela Lewis
Supervisor at United Health CareSupervisor at United Health Care
ERIC POPPLEERIC POPPLE
UNET Specialist at United Health CareUNET Specialist at United Health Care
Damecia HallDamecia Hall
Care Advocate Team Lead at United Health CareCare Advocate Team Lead at United Health Care