Results-driven SAP EAM Consultant with 19+ years of experience in management consulting and the manufacturing industry. Expertise in SAP Enterprise Asset Management (EAM) with a strong background in IT service management, process optimization, and client relationship management. Proven ability to implement ITIL best practices, align IT solutions with business objectives, and drive operational excellence. Led and delivered four full-cycle SAP R/3 implementations, serving as Consultant and Team Leader for Plant Maintenance. Skilled in managing escalations, optimizing maintenance workflows, and fostering strong client relationships to ensure seamless service delivery. Experienced in conducting in-house and client training sessions to enhance user adoption and operational efficiency.