Sateicesa Torain
South Boston,VA
Summary
Familiarity with State Workers’ Compensation System Principles, Excellent time management and analytical skills with knowledge of decision making and problem solving skills to be use to make fair and sound decision by applying the law with the ability to maintain confidentiality at all times.
Overview
20
20
years of professional experience
Work History
Hearing Officer
Commonwealth of Virginia Employment Commission
11.2021 - Current
- Propose and document monetary and non-monetary determinations concerning claimant’s eligibility or qualification for UI benefits based on applicable laws, regulations and legal rulings
- Promoted fairness through consistent application of rules, policies, and precedents during all hearing proceedings.
- Conducted thorough research on pertinent laws and regulations to ensure accurate rulings in each case.
- Resolved disputes by conducting fair and impartial hearings, ensuring a just outcome for all parties involved.
- Ensured timely case resolutions by managing a heavy caseload and prioritizing urgent matters effectively.
- Maintained legal compliance with federal and state laws, regulations, and guidelines while overseeing hearings.
Claims Technician
Commonwealth of Virginia Employment Commission
02.2021 - 11.2021
- Reviews, examines, and processes unemployment insurance (UI) claims
- Enhanced customer satisfaction by promptly addressing and resolving claims issues.
- Investigated claims for accuracy, verifying proper documentation to prevent fraud.
- Managed high volume of daily claims while maintaining attention to detail and superior customer service standards.
General Manager
Holiday Inn Express/Days Inn & Suites/Clarion Inn
01.2015 - 01.2020
- Oversees all aspects of property management in accordance with company and the franchise and general operations of the hotel
- Which includes maximization of financial performance, guest satisfaction, staff development and training within established quality standards and safety of guest and employees of the property
- Responsible for hiring, training and discipline of all hotel staff
- Managing 15-25 employees
Front Desk Supervisor
Holiday Inn Express
01.2013 - 01.2015
- Supervised front desk staff with everyday procedures, handled all the training of the front desk staff, processed billing for Accounts Receivables, and Accounts Payable
- Assist the General Manager in general operations of the hotel.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
Front Desk Clerk
Holiday Inn Express
01.2006 - 01.2013
- Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
- Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
- Increased hotel revenue by upselling rooms and promoting additional services or amenities when appropriate.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
Assistant Manager/Food Service Manager
Sheetz
01.2004 - 01.2006
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Completing end of the day paperwork, count down register and count money for daily deposit.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
United States Censuses
01.2010 - 01.2010
- Planned work by reviewing assignment area to determine organization of neighborhoods and locate households for conducting interviews
- Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws
- Explained the purpose of the census interview, answered residents' questions, elicited information following a script, and recorded census data on forms
- Assessed quality control levels on selected addresses, determined which samples passed or failed, and maintained records for quality control verification
- Complied with accuracy standards while maintaining high production rates
- Maintained records of hours worked, units produced, miles driven, quality control results, and expenses incurred in the performance of duties
- Met daily with supervisor to review and submit work and receive additional instructions.
Virginia Career Works
01.2020 - 01.2020
Education
Human Services, AAS -
01.2022
Massage Therapist, Southside Virginia Community College -
01.2013
Certified Phlebotomy Technician, CPT, ASPT, Certificate -
01.2011
Safe-Serve Certificate -
01.2004
Manager’s Training Program, South side Virginia Community College -
01.1996
Work-Based Computer Technology, South Central Private Industry Council -
01.1994
General Equivalent Diploma, Commonwealth of Virginia Board of Education -
01.1993
Skills
- Policy Interpretation
- Dispute Mediation
- Legal knowledge
- Research abilities
- Time Management
- Analytical Thinking
- Decision-Making
Timeline
Hearing Officer
Commonwealth of Virginia Employment Commission
11.2021 - Current
Claims Technician
Commonwealth of Virginia Employment Commission
02.2021 - 11.2021
Virginia Career Works
01.2020 - 01.2020
General Manager
Holiday Inn Express/Days Inn & Suites/Clarion Inn
01.2015 - 01.2020
Front Desk Supervisor
Holiday Inn Express
01.2013 - 01.2015
United States Censuses
01.2010 - 01.2010
Front Desk Clerk
Holiday Inn Express
01.2006 - 01.2013
Assistant Manager/Food Service Manager
Sheetz
01.2004 - 01.2006
Human Services, AAS -
Massage Therapist, Southside Virginia Community College -
Certified Phlebotomy Technician, CPT, ASPT, Certificate -
Safe-Serve Certificate -
Manager’s Training Program, South side Virginia Community College -
Work-Based Computer Technology, South Central Private Industry Council -
General Equivalent Diploma, Commonwealth of Virginia Board of Education -
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