Satheesh Nair
Cary,NC
Summary
Information Security Specialist with a passion for Incidence Response, Vulnerability Analysis, Management, Mitigation with Security Standards and Business Goals in mind. Extensive experience with SIEM, EDR, XDR, and Firewall for network defense. Versed in robust Network Defense Strategies. Demonstrated strong collaborative skills and a proven ability to work effectively in a diverse team of security professionals, fostering a cohesive and efficient working environment within the Security Operations Center.
Overview
27
27
years of professional experience
Work History
Cybersecurity Analyst
CyberNow Labs
11.2023 - Current
- Monitor SIEM alerts through Splunk to identify anomalies for investigation, remediation and provided recommendations to technical teams
- Identify and mitigate security threats in real-time utilizing advanced security technologies such as Proofpoint, Splunk, Sentinel One, IBM QRadar, and Crowd Strike to ensure protection of company assets and data integrity
- Execute comprehensive vulnerability scans using Acunetix and Tenable.io, resulting in timely identification and mitigation of potential risks and active vulnerabilities within network environment to enhance overall security posture
- Conduct analysis to determine legitimacy of files, domains and emails using online OSINT resources such as VirusTotal, MX Toolbox, etc
- Analyze Packet Capture (PCAP) files, examine details of infected hosts to identify security breaches and compromises
- Provide detailed documentation and recommendations to technical teams via the Jira/TheHive ticketing system, facilitating streamlined communication and ensuring adherence to incident response procedures and best practices
- Ensure continuous security monitoring and incident response in a 24x7 SOC adhering to Service Level Agreements (SLAs) and maintain situational awareness through meticulous shift handoffs
Sr. Technical Support Engineer
Palo Alto Networks
01.2023 - 06.2023
- Provide post-sales technical support, configurations, troubleshooting of Next Generation Firewall to premium and enterprise customers via phone, e-mail, and web
- Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
- Work to reproduce customer issues, qualify critical issues and work directly with ETAC and Engineering to get customer issues resolved
- Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing.
Escalation Engineer
NetApp Inc.
08.2008 - 03.2022
- Provided Escalation Support to L1/L2/L3 Support Engineers on NetApp AltaVault and NetApp VTL backup products
- Managed team of L3 Support Engineers providing Escalation Support, Case Load Management, work with Engineering, filing bugs, get resolution, interact with Management on Escalated Cases
- Troubleshooting customer problems on protocol level for HTTP, HTTPS/SSL, SMB, NFS, and OST
- Network packet trace analysis with Wireshark for Network performance related customer problems
- Resolve backend problems on Cloud Providers Amazon AWS, Azure and other vendors.
Technical Support Engineer
NetApp Inc.
08.2004 - 08.2008
- Responsible for working customer problems associated with NetApp NetCache product and other 3rd party products
- Troubleshooting customer problems on protocol level for HTTP, HTTPS/SSL, Streaming (MMS, Real, QuickTime), FTP and Authentication, both Windows and UNIX, NTLM, AD, Radius, LDAP, Cisco WCCP protocol and Content Filtering (Webwasher, Websense, Trend Micro and Symantec)
- Reproducing customer problems, testing and filing of Software Bugs so that engineers can work on the fix
Senior Network Support Engineer
SlashSupport India Pvt. Ltd.
04.2003 - 07.2004
- Setup and Lead the VPN Support Team for Alcatel in India
- Develop and Train the Team Members on Alcatel VPN products
- Assist Project Manager in managing the VPN Support team and interacting with Alcatel USA
- Provide support on Alcatel VPN products, NMS Software and Alcatel Routers/Switches
- Interact with Alcatel Development Engineers for reporting bugs and testing bug fixes.
Global Customer Service Engineer
Mahi Networks Inc.
07.2001 - 10.2001
- Take part in Technical Briefings with Product Development Managers and discuss about new Product Features
- Provide Product Support of Mahi OTSR (Optical Transport Switch Router) to MCI WorldCom Lab and Quest Communications Lab
- Test Interoperability of Mahi OTSR with Routers of different Vendors
- Interact with development team, file bugs after checking daily builds
- Test SONET provisioning, CLI and TL1 command sets on the OTSR for daily build of the s/w code.
Network Consulting Engineer
Cybertech Systems Inc.
01.1998 - 05.2001
- Lead a team of Network Engineers and Implement Networking Projects in Microsoft and Cisco Platforms
- Interact with Customers and help Business Development Team in closing new Projects
- Configure, Install and maintain Cisco Routers, Switches, and PIX Firewall for various clients
- Install, Implement and System Administration of Microsoft Windows NT and BackOffice Products.
Education
Bachelor of Engineering - Electronics And Communications Engineering
Madurai Kamaraj University
Skills
Cyber Security: Splunk Enterprise Security, IBM QRadar, SentinelOne, CrowdStrike, Nmap, Fortinet, ProofPoint, Jira, VirusTotal, AnyRun, MX Toolbox, Tenableio, Nessus, Kali Linux, Armis, Acunetix
Networking & Virtualization: Wireshark PCAP Analysis, DNS, Whois, Virtual Box, VMware, Web Application Firewall, Next Generation Firewall, TCP/IP, IDS/IPS
Frameworks: OWASP, MITRE ATT&CK, Cyber Kill Chain
Websites
Timeline
Cybersecurity Analyst
CyberNow Labs
11.2023 - Current
Sr. Technical Support Engineer
Palo Alto Networks
01.2023 - 06.2023
Escalation Engineer
NetApp Inc.
08.2008 - 03.2022
Technical Support Engineer
NetApp Inc.
08.2004 - 08.2008
Senior Network Support Engineer
SlashSupport India Pvt. Ltd.
04.2003 - 07.2004
Global Customer Service Engineer
Mahi Networks Inc.
07.2001 - 10.2001
Network Consulting Engineer
Cybertech Systems Inc.
01.1998 - 05.2001
Bachelor of Engineering - Electronics And Communications Engineering
Madurai Kamaraj University
Similar Profiles
Julian HarperJulian Harper
SOC Analyst at Cybernow LabsSOC Analyst at Cybernow Labs
Charlene DelgadoCharlene Delgado
Part Time - SOC Analyst at CyberNow LabsPart Time - SOC Analyst at CyberNow Labs
Ramil IbrahimovRamil Ibrahimov
SOC Analyst at CyberNow LabsSOC Analyst at CyberNow Labs
MAHNOOR TARIQMAHNOOR TARIQ
T1 SECURITY OPERATION CENTER ANALYST at CyberNow LabsT1 SECURITY OPERATION CENTER ANALYST at CyberNow Labs
Dana GilesDana Giles
Service Technician at United Site ServicesService Technician at United Site Services