Summary
Overview
Work History
Education
Skills
Timeline
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Sathunda Williams

Memphis,TN

Summary

Professional Secretary with over 15 years of experience managing daily administrative support tasks and operations in customer service industry. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.

Overview

25
25
years of professional experience

Work History

Office Secretary

Frayser Community Schools
07.2018 - Current
  • Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
  • Contributed positive work environment by maintaining a professional demeanor and offering assistance when needed.
  • Served as primary point of contact for incoming visitors and phone calls, directing them efficiently to appropriate parties.
  • Facilitated effective communication between team members by distributing relevant memos and announcements in an timely manner.
  • Ensured office equipment was always functioning optimally through regular maintenance checks avoiding any disruptions in daily tasks.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Created and updated records and files to maintain document compliance.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Screened visitors and issued badges to maintain safety and security.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Front Desk Receptionist

24 Hour Fitness Super Sport
01.1999 - 09.2013
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.

Education

High School Diploma -

White Station High School
Memphis, TN
05.1982

Skills

  • Staff Support
  • Professionalism
  • Customer Service
  • Administrative Support
  • Teamwork and Collaboration
  • Telephone Etiquette
  • Office Administration
  • Multi-Line Phone Systems
  • Clerical Support

Timeline

Office Secretary

Frayser Community Schools
07.2018 - Current

Front Desk Receptionist

24 Hour Fitness Super Sport
01.1999 - 09.2013

High School Diploma -

White Station High School

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Sathunda Williams