Sathvika ATTIPATLA
Windsor Locks,CT
Summary
Dynamic Analyst with a proven track record at Capgemini, where I leveraged MySQL and Python to streamline data processes, enhancing incident resolution efficiency and customer satisfaction. Skilled in adapting to new challenges and making decisive project management decisions, I significantly contributed to business strategy development through insightful industry trend analysis.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Analyst
Capgemini
Bangalore, Karnataka
07.2021 - 01.2022
- Created reports, workflows, and data imports for incident, problem, service request, change management, and knowledge management modules.
- Migration of development changes is being done using update sets
- Created functional and technical specifications documents for various ServiceNow modules
- Implemented Client Scripts, UI Policies, and UI Actions in ServiceNow
- Implemented SLAs and configured the ACLs as per the requirement
- Involved in migration of changes between various ServiceNow instances using Update Sets
- Worked with coworkers to complete tasks
- Resolved production support incidents quickly while maintaining service level agreements
- Identified needs of customers promptly and efficiently.
- Maintained accurate records of all data collected during analysis processes.
- Audited company's legal documents to verify compliant policies and procedures.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Education
Master of Science (M.S.) - Information Technology And Project Management
St. Francis College
Brooklyn, NY, 1120108-2024
Bachelor of Technology - Computer Science Engineering
Jawaharlal Technological University
Kakinada06-2022
Skills
- MySQL
- Python
- Client requirements
- Customer support
- Adaptability and learning
- Decision making
- Project management
- Client management
- Month end close
- Journal entries
- Accounts receivable management
- General ledger maintenance
Certification
ServiceNow Administration Fundamentals on Demand
Timeline
Analyst
Capgemini
07.2021 - 01.2022
Master of Science (M.S.) - Information Technology And Project Management
St. Francis College
Bachelor of Technology - Computer Science Engineering
Jawaharlal Technological University