Sathy Akter
Brooklyn
Summary
Office Manager and Instructional Coordinator with a focus on operational efficiency and customer satisfaction. Expertise in instructional technology and team leadership, resulting in successful automation of office processes. Achievements include improved communication and service delivery in high-pressure environments. Proficient in managing daily operations, implementing effective policies, and coordinating administrative activities.
Overview
7
7
years of professional experience
Work History
Office Manager/Instructional Coordinator
Klein's Ice Cream House LLC
Brooklyn
03.2025 - Current
- Experienced Office Manager with a strong background in overseeing daily operations, managing vendor relationships, supporting instructional technology, serving as a production planner, and ensuring exceptional customer service.
- Full-time Running
- Managed daily operations and administrative tasks for ice cream shop.
- Oversaw inventory control and ordered supplies as needed.
- Automated office operations for managing client correspondence, payment schedules and data communications.
Project Coordinator Assistant
Prime Tech Restoration Inc
Brooklyn
03.2023 - 02.2025
- Assisted in project coordination, documentation, and reporting while researching to support company operations and decision-making.
- Managed project schedules and timelines to ensure timely completion of deliverables.
- Developed project documentation and maintained records for compliance and audits.
- Trained team members on project management tools and methodologies for efficiency.
Deputy Team Leader -Dhaka Division
Bangladesh Lawyers and Law Students Association (BLLSA)
01.2022 - 01.2023
- Led and coordinated team activities, supported legal initiatives, and facilitated collaboration among members to promote organizational goals.
- Remote (Dhaka, Bangladesh)
- Organized events promoting legal awareness and community engagement activities.
Kindergarten Teacher
Chomir Uddin Memorial Kindergarten
Dhaka
01.2019 - 01.2021
- Taught students from playground level to fifth grade, fostering early childhood development through interactive lessons, creative activities, and foundational skill-building. Provided a nurturing and engaging learning environment to support academic and social growth.
- Developed engaging lesson plans for diverse learning styles and needs.
- Implemented educational activities that promote social and emotional development.
Education
M.D. - Instructional Technology
Touro University of New York
New York, NY04-2025
Bachelor Of Law - Bachelor of Law
Canadian University Of Bangladesh
Dhaka, Bangladesh01.2020
Higher Secondary Certificate -
Cambrian School And College
Dhaka, Bangladesh01.2017
Secondary School Certificate (S.S.C) -
Hari Krishna Kusumkoli High School
01.2015
Skills
- Team Leadership and Collaboration
- Instructional technology
- Curriculum development
- Team leadership
- Customer service
- E-commerce management
- Computer Literacy
- Critical Thinking
- Technical Communication
- Technical Writing
- Presentation Development
- Microsoft 360
- Design Document
- Online Curriculum Making
- Learning Technology
- ADDIE
- Adult Education
- Child Education
- Customer relations
- Team bonding
- Training and coaching
- Document management
- Contract negotiations
- Team supervision
- Documentation and control
- Report writing
- Vendor engagement
- Office administration
- Bookkeeping
- Administrative support
- Technical support
Extracurricular Activities
- Volunteers at Human Rights (Bangladesh) Ain Sheba.
- Volunteers - President of the Law Club (Canadian University of Bangladesh).
- Joint Secretary at Cultural Club (CUB).
- Member of Moot Court (Jessup Bangladesh).
- Winner Third Prof. N.R. Madhava Menson SaarcLaw Mooting Competition Law Students’ Conference, 2017-2018 (Second Best Memorial).
Timeline
Office Manager/Instructional Coordinator
Klein's Ice Cream House LLC
03.2025 - Current
Project Coordinator Assistant
Prime Tech Restoration Inc
03.2023 - 02.2025
Deputy Team Leader -Dhaka Division
Bangladesh Lawyers and Law Students Association (BLLSA)
01.2022 - 01.2023
Kindergarten Teacher
Chomir Uddin Memorial Kindergarten
01.2019 - 01.2021
M.D. - Instructional Technology
Touro University of New York
Bachelor Of Law - Bachelor of Law
Canadian University Of Bangladesh
Higher Secondary Certificate -
Cambrian School And College
Secondary School Certificate (S.S.C) -
Hari Krishna Kusumkoli High School