Sathya Gunasekara
Berwick
Summary
Versatile professional with experience across banking, administration, and human resources environments. Brings strong organisational skills, compliance awareness, and a people-focused approach, with the ability to manage sensitive information, support operational processes, and deliver high-quality service in regulated settings. Articulate communicator and skilled relationship builder who is recognized for building trust and rapport with customers and providing the highest level of service to increase satisfaction, retention, and repeat business
Overview
17
17
years of professional experience
Work History
HR/Accounts Receivable/ Administrative
EKAN EMPIRE ACCOUNTING & ADVISORY
01.2025 - Current
- Hiring & onboarding, Employee records & HR administration, HR policies & procedures, Confidentiality & compliance, Performance management support, Conflict resolution support.
- Supported recruitment processes including job postings and interviews. Managed employee files and HR documentation. Responded to staff HR enquiries professionally and confidentially.
- Greet and assist clients, manage phone calls, and coordinate meetings, ensuring a professional first point of contact.
- Handle incoming and outgoing correspondence, including ATO digital communications, with attention to confidentiality and accuracy.
- Monitor accounts receivable ledger, track outstanding payments, and reconcile customer accounts regularly.
- Maintain and update client records by scanning, filing, and managing documentation efficiently.
- Monitor and replenish office and kitchen supplies, supporting smooth daily operations.
- Process accounts receivable functions using Xero and Xero Practice Manager, ensuring accuracy in billing and client accounts.
- Proficient in Microsoft Outlook, Word, and Excel to prepare reports, manage calendars, and streamline workflows.
- Manage debt collection services, including issuing reminders, following up on outstanding accounts, and liaising with clients to resolve payment matters promptly.
- Maintain strong client relationships by handling billing queries professionally and resolving discrepancies quickly.
- Ensure compliance with ATO requirements, including managing correspondence and reporting obligations.
- Assist with the company’s marketing activities, including [social media updates / newsletters / campaigns / client communications — adjust based on what you did], drawing on strong marketing knowledge to support business growth.
Customer Service Advisor
BANK OF MELBOURNE/ WESTPAC
07.2022 - 03.2025
- Assist customers with various banking and financial needs, including account inquiries, processing loan payments, depositing funds, and cashing cheques. Oversee balancing cash drawers and automated teller machines to identify and correct discrepancies and ensure accuracy.
- Efficiently and accurately complete 50+ transactions per hour utilizing keen attention to detail to reduce errors and minimize risk.
- Improve team performance and productivity by training new tellers to ensure they understand and employ proper banking policies.
- Increase customer satisfaction and retention by addressing concerns, resolving issues, and accommodating needs in order to provide the highest level of service.
- Recognized for outstanding customer service skills.
Customer Relation Specialist
BANK OF QUEENSLAND
06.2013 - 05.2022
- Effectively managed 50+ regular customer accounts while supporting the supervisor in managing bank floor operations. Assisted customers with various services including loans and lines of credit, insurance policies, and regular banking transactions.
- Quickly established first-name rapport and trust with 50+ customers.
- Increased safety and security by adhering to strict opening and closing procedures to protect employees and bank assets.
- Maximized customer satisfaction and retention by addressing needs with a patient, positive attitude and resolving issues quickly and efficiently to ensure the highest level of service.
Administrative Assistant/Accounts Receivable
DARWIN HR AND COMPUTER ACADEMY
02.2012 - 06.2013
- Oversaw all office operations, which included greeting incoming visitors, answering calls, managing correspondence, handling client inquiries, scheduling meetings, organizing classes, and coordinating events. Handled accounts receivable, which included billing, invoicing, processing payments, and collections.
- Selected Achievements:
- Enhanced communications and organizational management by liaising with stakeholders and maintaining the company database.
- Improved customer relations and outreach by handling marketing efforts and follow-up with clients to build rapport and drive business growth.
- Consistently met deadlines with accuracy and attention to detail by prioritizing tasks and utilizing effective time management.
- Resolved issues quickly and efficiently through research efforts and problem-solving abilities.
Marketing Assistant
Training Choice Melbourne
01.2011 - 01.2012
- Coordinated marketing campaigns across various platforms to enhance brand visibility.
- Assisted in developing promotional materials, ensuring alignment with brand guidelines.
- Managed social media accounts, increasing engagement through targeted content strategies.
- Conducted market research to identify trends and inform marketing strategies.
- Collaborated with cross-functional teams to execute integrated marketing initiatives.
Team Leader
Delaware North ( Hungry Jacks)
02.2010 - 01.2011
- Led team in daily operational activities to ensure high-quality service.
- Implemented workflow improvements.
- Collaborated with management to establish operational standards and best practices.
Team Member
Boost Juice
01.2009 - 2010
- Collaborated with team members to meet daily operational goals.
- Monitored inventory levels and reported discrepancies to management.
- Conducted regular equipment checks to maintain operational integrity.
- Resolved customer inquiries, ensuring satisfaction and loyalty.
- Maintained cleanliness and organization of work areas for safety compliance.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Tier 1 and 2 - undefined
Kaplan Education
01.2021
Bachelor of Business - Marketing and Management
La Trobe University
Melbourne01.2011
Diploma - Business Administration
La Trobe University
Melbourne01.2009
Skills
- Type 80 WPM
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Banking Systems (SPIDER, HOGAN, MYCLIENT, and Finn One)
- Customer Service Specialist Training
- Bilingual ( English and Sinhalese)
Languages
Fluent in English and Sinhalese
AREAS OF EXPERTISE
- Banking Operations
- Financial Transactions
- Financial Management
- Customer Service
- Human Resource
- Organising interviews, Onboarding new staff
- Business Analysis
- Marketing
- Team Training & Leadership
- Strategic Planning
- Data Analysis
- Cross-Selling
- Account Management
- Issue Resolution
- Coaching & Mentoring
- Process Improvements
- Relationship Management
- Customer Retention
Timeline
HR/Accounts Receivable/ Administrative
EKAN EMPIRE ACCOUNTING & ADVISORY
01.2025 - Current
Customer Service Advisor
BANK OF MELBOURNE/ WESTPAC
07.2022 - 03.2025
Customer Relation Specialist
BANK OF QUEENSLAND
06.2013 - 05.2022
Administrative Assistant/Accounts Receivable
DARWIN HR AND COMPUTER ACADEMY
02.2012 - 06.2013
Marketing Assistant
Training Choice Melbourne
01.2011 - 01.2012
Team Leader
Delaware North ( Hungry Jacks)
02.2010 - 01.2011
Team Member
Boost Juice
01.2009 - 2010
Tier 1 and 2 - undefined
Kaplan Education
Bachelor of Business - Marketing and Management
La Trobe University
Diploma - Business Administration
La Trobe University