Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Sathya Jayagopal

Irvine,CA

Summary

With over 15 years of industry experience, I bring a wealth of expertise in Project/Program and Release Management, supported by a robust PMO background. My qualifications include certifications in Prince2 – Practitioner, SAFe 4 Agilist, and CSM Agile, complemented by an impressive 6+ years as a scrum master. Within the Banking & Financial services sector, my concentration spans Business Analysis, Design, Development, System Analysis, and Testing.

Specializing in the management of large-scale applications, I have successfully overseen upgrades, migrations, and consistently delivered results aligned with business objectives. As an Agile Project management expert, my focus on the Scaled Agile Framework has empowered me to lead and execute complex projects on schedule.

My expertise extends to exceptional communication and customer interaction skills, which have proven instrumental in efficiently resolving customer issues. Certified as a Six Sigma yellow belt and Green Belt trained, I boast a track record of implementing Process Excellence methodologies across diverse domains.

As a talented Manager, my leadership skills are exemplified by expert team management, strategic planning, and organizational prowess developed over a successful career. I adeptly equip employees to independently handle daily functions, ensuring the seamless meeting of customer needs. Recognized as a diligent trainer and mentor, I bring exceptional management abilities and a results-driven approach to the table.

My collaborative leadership style is marked by a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths include building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Manager

KPMG LLP
04.2022 - Current
  • Develop and execute the organization's data governance strategy, aligning it with business objectives
  • Lead and mentor a team of data governance professionals, assigning responsibilities and fostering professional growth
  • Create and enforce data governance policies, ensuring data is managed in accordance with industry standards and regulations
  • Collaborate with various departments to establish data requirements, resolve data-related issues, and drive a data-centric culture
  • Implement data quality frameworks, conducting audits, and defining corrective actions to maintain data accuracy and integrity
  • Maintain and enhance metadata repositories, documenting data lineage, definitions, and business rules
  • Create data governance reports and dashboards to monitor KPIs, compliance, and data quality
  • Drive the adoption of data governance practices throughout the organization, offering training and support
  • Identify and address data-related issues and discrepancies to maintain data integrity.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.

Senior Consultant

CGI Tech and Solutions Inc.
04.2017 - 04.2022
  • Led discovery sessions with product owners and the operations team to capture current and future state process maps, identifying high-level and low-level business requirements
  • Mapped functional and technical requirements, ensuring alignment with relevant fields and conducting project-related research on business and technical dependencies
  • Analyzed all related applications for on boarding, mapping their business processes and functionalities to future state data elements, including data elements, batch/real-time updates, triggers/notifications, etc
  • Collaborated with Solution Architects to articulate Business Requirements and ensure solution fitment
  • Facilitated joint application design sessions, actively participating in software design, prototyping, construction, and implementation for new/enhanced applications
  • Aligned business capabilities with current state processes, comments, and data elements, conducting business process re-engineering exercises
  • Identified process weaknesses, recommended improvements, and led efforts to design, develop, test, and support solutions
  • Assisted project teams in applying best practices for writing epics, features, user stories, and acceptance criteria in Agile Project Management tools
  • Conducted walkthrough sessions for the Scrum team, providing valuable insights to develop and test applications
  • Utilized project management methods and standards, ensuring seamless coordination of internal and external resources
  • Conducted demo sessions to showcase project progress to stakeholders and actively participated in action plan closure, business analysis/validation, new issue intake, gap assessments, and policy reviews
  • Leveraged tools such as Blueworks Live and MS VISIO for building process maps, and advocated for the usage of automated builds and continuous integration based on Business stakeholder needs.
  • Prioritized projects and project tasks depending upon key milestones and deadline dates.
  • Developed custom solutions based upon clients' strict requirements.

Senior Analyst

Mastech Digital
06.2016 - 03.2017
  • Collaborated with the Product Owner to ensure team alignment with product vision and sprint goals
  • Cultivated a collaborative environment, fostering open dialogue and effective conflict resolution
  • Led continuous improvement initiatives, reducing waste, and enhancing team productivity
  • Coached teams in conducting continuous improvement events
  • Actively sought opportunities to enhance team and organizational effectiveness
  • Effectively communicated organizational impediments to leadership and facilitated their resolution
  • Encouraged a culture of continuous learning, both personally and within coached teams
  • Demonstrated strong adherence to core Agile values and principles
  • Hands-on experience collaborating with teams that have adopted and applied modern engineering practices, including Unit Test-Driven Development, Acceptance Test-Driven Development, and Continuous Integration methods
  • Exemplified servant leadership, guiding and mentoring teams
  • Exhibited expertise in Agile and Scrum frameworks for product development and delivery
  • Collaborated with and influenced individuals at various organizational levels
  • Hands-on experience implementing the Scaled Agile Framework (SAFe) within my workplace, and I also possess a solid understanding of other scaling frameworks, including LeSS (Large Scale Scrum) and DAD (Disciplined Agile Delivery)
  • Leveraged coaching, facilitation, and conflict resolution skills to support teams
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Identified and resolved problems through root cause analysis and research.
  • Proficiently utilized tools including JIRA, Confluence, Oracle BI, MS Office, SOAP UI, API Connect, and VersionOne.

Senior Process Lead

Infosys Ltd
07.2012 - 05.2016
  • Analyzed business requirements and actively participated in requirement walkthrough and design meetings
  • Prepared Test Strategy Document, Test Case Document, and Requirements Traceability Matrix for mapping requirements to test cases in HP Quality Centre
  • Developed and maintained the testing schedule, including planning for test case dependencies related to data and access
  • Created test scenarios, crafted test scripts, and executed test scripts
  • Managed the Defect Life Cycle, ensuring effective defect tracking and resolution
  • Contributed to Program and process Governance through active participation
  • Presented project progress reports, including identifying problems and proposing solutions
  • Responsible for meeting deliverables and adhering to project timeframes
  • Maintained constant vigilance on project progress and tracked deliverables using appropriate tools, regularly reporting to all stakeholders
  • Managed project Issues and Risks, proactively identifying and mitigating potential challenges
  • Oversaw Release management activities to ensure smooth and organized deployments
  • Clarified business, technical, and functional questions for the offshore team by collaborating closely with cross-functional teams.
  • Observed safety practices and upheld standards.
  • Scheduled appropriate number of employees to complete production line tasks.

Assistant Manager - Operations

Infosys BPO Ltd
03.2006 - 06.2012

Account Manager - B2B Business Development

B2K Corp. Pvt. Ltd. (Brickwork India now)
06.2005 - 11.2005

Online Sales Representative

Dell International Services
09.2003 - 05.2005

Education

MBA - Finance And HR

Pondicherry University
06.2005

Bachelor of Commerce - Finance

Madras University
05.2002

Skills

  • Project Management
  • Statistical Data Analysis
  • Data Modeling
  • Agile Project Management
  • Product Owner
  • Scrum Methodology
  • Software Application Testing
  • Maintaining Quality Assurance Standards
  • Business Operations
  • Issue and Conflict Resolution
  • Budgeting and Cost Control
  • Performance Management
  • Strategic Planning
  • Complex Problem-Solving
  • Quality Assurance

Certification

  • Prince 2 – Practitioner
  • SAFe 4 Agilist
  • CSM Agile Certified

References

References available upon request

Timeline

Manager

KPMG LLP
04.2022 - Current

Senior Consultant

CGI Tech and Solutions Inc.
04.2017 - 04.2022

Senior Analyst

Mastech Digital
06.2016 - 03.2017

Senior Process Lead

Infosys Ltd
07.2012 - 05.2016

Assistant Manager - Operations

Infosys BPO Ltd
03.2006 - 06.2012

Account Manager - B2B Business Development

B2K Corp. Pvt. Ltd. (Brickwork India now)
06.2005 - 11.2005

Online Sales Representative

Dell International Services
09.2003 - 05.2005

MBA - Finance And HR

Pondicherry University

Bachelor of Commerce - Finance

Madras University
Sathya Jayagopal