With over 15 years of industry experience, I bring a wealth of expertise in Project/Program and Release Management, supported by a robust PMO background. My qualifications include certifications in Prince2 – Practitioner, SAFe 4 Agilist, and CSM Agile, complemented by an impressive 6+ years as a scrum master. Within the Banking & Financial services sector, my concentration spans Business Analysis, Design, Development, System Analysis, and Testing.
Specializing in the management of large-scale applications, I have successfully overseen upgrades, migrations, and consistently delivered results aligned with business objectives. As an Agile Project management expert, my focus on the Scaled Agile Framework has empowered me to lead and execute complex projects on schedule.
My expertise extends to exceptional communication and customer interaction skills, which have proven instrumental in efficiently resolving customer issues. Certified as a Six Sigma yellow belt and Green Belt trained, I boast a track record of implementing Process Excellence methodologies across diverse domains.
As a talented Manager, my leadership skills are exemplified by expert team management, strategic planning, and organizational prowess developed over a successful career. I adeptly equip employees to independently handle daily functions, ensuring the seamless meeting of customer needs. Recognized as a diligent trainer and mentor, I bring exceptional management abilities and a results-driven approach to the table.
My collaborative leadership style is marked by a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths include building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.