Summary
Overview
Work History
Skills
Timeline
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Sathya Reddy

Dallas

Summary

High Expertise of over 7 years in designing, developing, and implementing Microsoft Dynamics CRM solutions. Proficient in configuring, customizing, and extending Dynamics 365 applications, including Sales, Customer Service, and Marketing modules, to meet complex business requirements. Proficient in Microsoft Dynamics 365 development, including customization and configuration of modules such as Sales, Customer Service, and Marketing. Experienced in developing and deploying custom plugins and workflows using C# and JavaScript. Skilled in Power Apps and Power Automate for creating automated workflows and enhancing user experience. Experienced in mentoring and training junior developers and end-users on Dynamics 365 best practices and functionalities. Strong experience in developing and customizing Microsoft Dynamics 365 Business Central solutions In-depth knowledge of AL programming language, DevOps and GitHub Proficiency in working with integrations, extensions, and APIs in Microsoft Dynamics 365 Business Central Experience with D365 Business Central development tools such as VS Code, CSIDE and GitHub Version Control. Developed and implemented complex solutions in Dynamics 365, resulting in improved business processes and user satisfaction. Customized CRM forms, views, and dashboards to align with business requirements and enhance data visibility. Utilized the Web API and OData services for seamless integration with third-party applications. Collaborated with cross-functional teams to gather requirements and deliver solutions that meet stakeholder needs.

Participated in Agile/Scrum methodologies to ensure timely delivery of projects and enhancements. Conducted user training sessions and created documentation to support end-users and administrators. Led the architectural design and implementation of enterprise-level solutions using Microsoft Dynamics 365, ensuring alignment with business goals and IT strategies. Designed scalable and flexible architecture frameworks that accommodate future growth and technological advancements. Architected seamless integrations between Dynamics 365 and third-party systems using Azure Logic Apps, Power Automate, and custom APIs, enhancing data exchange and process automation. Developed strategies for data synchronization and integrity between Dynamics 365 and on-premises systems, optimizing overall system performance. Oversaw the customization and configuration of Dynamics 365 applications, including custom entities, workflows, and business rules, to meet specific business needs. Implemented best practices for solution development, ensuring maintainability and performance optimization across all custom components. Analyzed system performance metrics and identified bottlenecks, leading to the implementation of enhancements that improved application response times by over 30%. Utilized Application Insights and performance monitoring tools to continuously assess and improve application health. Established data governance policies and best practices for data management within Dynamics 365, ensuring compliance with regulatory requirements. Developed data models and architectural blueprints that supported data analytics and reporting initiatives, leveraging Power BI for insightful business intelligence. Served as a technical lead, guiding development teams on architectural best practices, design patterns, and coding standards within the Dynamics 365 ecosystem. Conducted architecture reviews and design sessions, fostering collaboration among stakeholders to ensure project alignment with strategic objectives. Collaborated with business leaders and stakeholders to define project scope and requirements, translating business needs into technical solutions. Presented architectural designs and project updates to executive leadership, securing buy-in and support for initiatives. Created comprehensive architectural documentation, including solution diagrams, data flow diagrams, and technical specifications to facilitate knowledge sharing and onboarding. Developed and maintained architecture standards and best practices, ensuring consistency and quality across multiple projects.

Overview

7
7
years of professional experience

Work History

Sr. MS Dynamics CRM 365 Power apps

Bank of America
Pennighton, NJ
01.2021 - Current
  • Implemented integrations between Dynamics 365 and external systems using Azure Logic Apps, Power Automate, and REST APIs, streamlining data flow and improving operational efficiency
  • Developed middleware solutions to ensure seamless communication between Dynamics 365 and ERP systems, resulting in improved data accuracy
  • Created complex plugins and custom workflow activities in C# to automate business processes, reducing manual tasks by 40%
  • Conducted code reviews and performance tuning for plugins, ensuring optimal performance and adherence to best practices
  • Participated in Agile/Scrum teams, contributing to sprint planning, user story refinement, and retrospectives to improve team productivity and project delivery
  • Led daily stand-ups and collaborated with cross-functional teams to gather requirements and prioritize development tasks
  • Developed training materials and conducted user training sessions to enhance user understanding of Dynamics 365 features and functionalities
  • Provided ongoing support and troubleshooting for users, resolving issues promptly to minimize downtime and enhance user satisfaction
  • Created and maintained complex reports and dashboards using Power BI and Dynamics 365 reporting tools, delivering actionable insights to stakeholders
  • Leveraged built-in analytics to track system performance and user engagement, driving continuous improvement initiatives
  • Led data migration efforts from legacy systems to Dynamics 365, utilizing tools like Scribe and KingswaySoft to ensure data integrity and accuracy
  • Established data governance protocols to maintain data quality and compliance with regulatory standards
  • Managed end-to-end product deployment from concept, development, to successful launch
  • Led programs with full customer journey impact covering program planning, risk assessment, cost, and delivery
  • Proven experience in managing delivery of services/products related to M365 and MS technology in a GCC environment
  • Implemented and customized MS Dynamics CRM D365 solutions to meet business requirements
  • Configured and optimized SQL Server environments (SQL 2012-2016) to support CRM data storage and retrieval
  • Developed, customized, and integrated solutions using Microsoft Commerce SDK to meet Commerce/POS requirements
  • Collaborated with cross-functional teams to gather and analyze user requirements and translated them into technical specifications
  • Designed and built advanced Canvas Apps and Model-Driven Apps using Microsoft Power Platform
  • Configured and deployed Power Automate flows to automate repetitive business processes and enhance productivity
  • Utilized Power BI to create interactive dashboards and reports, providing actionable insights for stakeholders through advanced DAX language
  • Designed and developed custom solutions in Microsoft Dynamics 365, enhancing functionality for modules such as Sales, Service, and Marketing
  • Customized forms, views, and dashboards to optimize user experience and meet specific business requirements, resulting in a 25% increase in user adoption
  • Designed, developed, and tested enhancements and customizations within D365 Commerce, including CRT, Retail APIs, CSU, Store Commerce, and hardware extensions

Principal Dynamics 365 CE Apps Developer

Wells Fargo
New York, NYC
04.2019 - 12.2020
  • Analyzed and optimized system performance through profiling and monitoring tools, achieving a 30% improvement in load times and overall responsiveness
  • Identified and resolved bottlenecks in workflows and processes, enhancing user experience and operational efficiency
  • Collaborated with business analysts and stakeholders to define project requirements, translating business needs into technical specifications
  • Mentored junior developers, providing guidance on best practices, coding standards, and personal development
  • Stayed updated on the latest Dynamics 365 features and industry trends, proactively recommending enhancements and upgrades to improve system capabilities
  • Participated in knowledge-sharing sessions and community forums to contribute insights and learn from industry peers
  • Developed and optimized complex business process flows and workflows using Microsoft Power Automate, resulting in a 50% reduction in process cycle times
  • Implemented conditional logic and custom notifications to enhance workflow efficiency and user engagement
  • Built custom applications using Power Apps to extend Dynamics 365 functionalities, catering to unique business requirements and improving user productivity
  • Integrated Canvas and Model-driven apps to provide a seamless user experience across different devices
  • Designed and implemented RESTful APIs for data access and manipulation, enabling external applications to interact securely with Dynamics 365
  • Collaborated with third-party vendors to ensure proper integration and adherence to security protocols
  • Conducted load testing and stress testing on Dynamics 365 applications to ensure scalability and reliability under high traffic conditions
  • Developed strategies to enhance system performance, resulting in improved user satisfaction and system stability
  • Implemented role-based security models to ensure appropriate access controls within Dynamics 365, safeguarding sensitive information
  • Ensured compliance with industry regulations by establishing data protection measures and conducting regular audits
  • Managed version upgrades and migrations of Dynamics 365, ensuring minimal disruption to business operations and thorough testing post-upgrade
  • Developed rollback plans and executed testing strategies to validate system integrity post-migration
  • Created detailed technical documentation, including solution architecture diagrams, coding standards, and deployment procedures, facilitating knowledge transfer and onboarding
  • Developed a repository of reusable components and templates to streamline future development efforts
  • Engaged with product owners and stakeholders to prioritize features and enhancements, ensuring alignment with business objectives and user needs
  • Facilitated workshops and brainstorming sessions to gather feedback and drive innovative solutions
  • Established monitoring systems using Azure Monitor to track application performance and alert the team to potential issues before they impact users
  • Performed regular system maintenance and updates to ensure optimal performance and security of Dynamics 365 environments
  • Collaborated on cross-functional projects involving CRM, ERP, and other enterprise applications, fostering a holistic approach to solution design
  • Contributed to the development of enterprise architecture strategies, ensuring integration and alignment across multiple platforms
  • Actively participated in Dynamics 365 community forums and user groups, sharing insights and best practices while learning from other professionals in the field
  • Contributed to open-source projects related to Dynamics 365, enhancing personal skills and giving back to the developer community
  • Worked under minimal supervision in a complex environment on multiple projects and initiatives with competing timelines, driving the delivery of solutions that brought value to the business
  • Conducted code reviews and provided feedback to peers, ensuring adherence to best practices and coding standards in X++ development
  • Stayed current with Dynamics 365 updates and new features, incorporating relevant enhancements into X++ code and customizations to leverage the latest platform capabilities
  • Configured and customized Dynamics 365 forms, reports, and dashboards using X++ to deliver tailored solutions that address specific business needs
  • Identified and researched new capabilities and functionality, and new solutions for the business stakeholders, promoting existing and new platform capabilities to increase the level of awareness of value across the company
  • Built prototypes, performed demos, and promoted platform capabilities

CRM Principal Dynamics Developer

Deloitte
Denver, CO
12.2018 - 04.2019
  • Developed applications using Microsoft Power Platform, including MS PowerApps, MS Power Automate, and Power BI
  • Optimized X++ Batch Jobs, Enhanced the performance of X++ batch jobs by employing advanced techniques such as parallel processing and efficient data handling strategies
  • Leveraged Data Entities for Integration, Utilized X++ data entities to facilitate robust integration solutions, ensuring seamless data exchange between Dynamics 365 and external systems
  • Created Custom X++ Services, Developed and deployed custom X++ services to expose business logic and data to external applications, enhancing system interoperability
  • Utilized X++ for Custom Report Development: Leveraged X++ to design and implement complex reporting solutions that required advanced calculations and data manipulation beyond standard reporting capabilities
  • Implemented Advanced Error Handling in X++, Introduced sophisticated error-handling mechanisms in X++ code to ensure robustness and minimize disruptions during runtime
  • Developed and configured applications on Microsoft Dynamics 365, with experience in D365 Project Operations and Customer Service as a plus
  • Assisted in the analysis, design, development, testing, and implementation of enterprise-scale apps on Power Platform and D365
  • Utilized PowerApps formulas, Dataverse, and development methods
  • Applied knowledge of Cloud and Desktop Flow licensing to automate business processes with Microsoft Power Automate
  • Created custom connectors for Microsoft Power Platform
  • Integrated APIs or REST services and implemented solutions with multiple data sources
  • Developed Azure Logic Apps, Azure Functions, and provided Power BI development and support
  • Hands-on, end-to-end SDLC experience with Safe Agile and a thorough understanding of CRM concepts, as demonstrated supporting Microsoft Dynamics CRM, and developing custom, data-driven NET applications and worked closely with the business users in leading the efforts to generate functional design document
  • Involved in implementing the Sales and Customer service module CRM solutions for personal lines insurance
  • Implementing CRM Customizations and configurations and building the CRM forms, Entities, screens and views, sitemap as well as workflows and reports around the customer needs for an interface
  • Deployed Canvas Apps to production environments and managed their lifecycle
  • Utilized Power Apps formulas to create dynamic and interactive user experiences
  • Collaborated with stakeholders to gather requirements and translate them into functional Canvas Apps
  • Ensured Canvas Apps adhered to best practices for security and compliance
  • Conducted testing and quality assurance for Canvas Apps to guarantee reliability and usability
  • Gained experience or demonstrated willingness to learn leading-edge Microsoft enterprise cloud technologies such as Dynamics 365 CRM, Office 365, and Microsoft Azure
  • Developed PowerShell scripts to provide reliable and scalable automation
  • Managed build and deployment pipelines using Azure DevOps
  • Created robust workflow processes and CI/CD pipelines
  • Created Azure resource automation and monitoring
  • Utilized JavaScript, Perl, and Python scripting
  • Developed and troubleshot applications using ASP.NET, .NET, C#, JavaScript technologies, and SQL Server
  • Designed database schemas, developed stored procedures, and created SQL Server Integration Services (SSIS) packages
  • Practiced standard development processes leveraging agile methodologies such as SCRUM and TDD
  • Reviewed and analyzed business requirements, providing technical feasibility and estimates
  • Created technical documents for software products using Visio, UML, PowerPoint, and Office

Microsoft Dynamics Functional Consultant

Kaiser Permanente
Burbank, CA
08.2018 - 12.2018
  • Worked with Business Analyst to gather the requirements and prepared the Functional Requirements, Documentation
  • Prepared the Technical Design Documents before the development
  • Building non-production (Dev, Build Server) environments on Microsoft Dynamic CRM instance
  • Implemented Model driven, web portal apps using power apps and integrating it with Dynamics 365
  • Implemented multiple power automate flows to automate workflows like events notification, sync the get notification and data collection
  • Involved in customization and configuration in creating business units for tax filing for different organizations and loan approval process
  • Building the CRM forms, screens and views, as well as workflows and reports around the customer needs for an interface
  • Involved in On-Prem Implementations for Dynamics CRM 2015
  • Implementing CRM Customizations and configurations
  • Creating documentation to Migration workflow and requirements and implementing custom workflows into business process to automate and enhance the sales process
  • Involved in On-line Implementations for Dynamics CRM 365
  • Designed Web Resources, Plugins and Workflows
  • Used MS Dynamics CRM SDK, WCF and Query Data to interact with data from the CRM system
  • Implemented different plug-ins for automating the process
  • Created the SSIS packages and updated them accordingly to the business
  • Worked on supporting the Microsoft Dynamics CRM 2013 and Dynamics 365 production environment and resolving the issues for CRM production environment
  • Involved in migration of the current Microsoft Dynamics CRM 2015 version to the Dynamics 365 version
  • Reconfigured the Auditing of system and entities in Microsoft Dynamics CRM
  • Customized the security roles, user teams and field level security profilers
  • Provided training and ongoing support for customers in report building, data quality and new integrations
  • Extensively used Advanced Find functionality and built Fetch XML's Dynamics CRM
  • Used excel templates for data imports to and from Dynamics CRM
  • Developed strategic training materials and deliver administration, managing, and end user training on how to get the most out of their CRM implementation
  • Co-ordinate with development team and the System Admin and install code packages as required and push configuration changes
  • Mentor and support fellow Business Systems Analysis in gathering and documenting Business requirements, and System Specifications
  • Assisted Business users with Gathering of Business Requirements

Microsoft CRM Dynamics Consultant

PROS
Houston, TX
05.2017 - 08.2018
  • Customized the Dynamics CRM portal to enhance customer self-service capabilities
  • Provided technical leadership and mentorship to junior developers on best practices and advanced techniques
  • Utilized Azure DevOps for version control, CI/CD pipeline, and project management
  • Integrated Dynamics CRM with Office 365 and SharePoint for seamless collaboration and document management
  • Implemented Dynamics 365 Marketing for targeted campaigns and customer engagement
  • Configured and utilized Dynamics 365 Customer Insights for enhanced customer data analysis
  • Participated in Dynamics 365 upgrade and patch management to keep the system up-to-date
  • Configured and customized PowerApps to extend the capabilities of Dynamics CRM
  • Developed custom web resources (HTML, CSS, JavaScript) for enhanced user interface
  • Participated in full SDLC (Software Development Life Cycle) from requirements gathering to deployment and maintenance

Skills

  • Sales strategy development
  • Client Retention Strategies
  • Campaign Management
  • Performance Tracking
  • Customer Segmentation
  • Interpersonal abilities
  • Dynamics 365 Sales
  • Dynamics 365 Customer Service
  • Dynamics 365 Marketing
  • Dynamics 365 Field Service
  • Dynamics 365 Project Operations
  • Dynamics 365 Finance and Operations
  • Unified Service Desk (USD)
  • PowerApps (Canvas Apps, Model-Driven Apps)
  • Power Automate (Microsoft Flow)
  • Power BI
  • Power Virtual Agents
  • Dataverse (Common Data Service)
  • NET Framework
  • ASPNET
  • TypeScript
  • XML
  • JSON
  • Web APIs
  • REST & SOAP Services
  • Microsoft SQL Server
  • T-SQL
  • SQL Server Integration Services (SSIS)
  • SQL Server Reporting Services (SSRS)
  • Entity Framework
  • LINQ
  • Azure Logic Apps
  • Azure Functions
  • Azure Service
  • Performance optimization
  • Problem-solving
  • End-to-end CRM Dynamics 365 implementation
  • Designing
  • Developing custom CRM solutions
  • Integrating Dynamics 365 with various enterprise systems
  • Developing and maintaining custom reports and dashboards using Power BI and Dynamics 365 reporting tools
  • Performing data migrations using tools such as SSIS, Scribe, and KingswaySoft
  • Customizing the Dynamics 365 user interface
  • Power Platform
  • Dynamics 365 security models
  • Troubleshooting and resolving complex technical issues
  • Mentoring and training junior developers and end-users
  • Developing and customizing Microsoft Dynamics 365 Business Central solution
  • AL programming language
  • DevOps
  • GitHub
  • Working with integrations, extensions, and APIs in Microsoft Dynamics 365 Business Central

Timeline

Sr. MS Dynamics CRM 365 Power apps

Bank of America
01.2021 - Current

Principal Dynamics 365 CE Apps Developer

Wells Fargo
04.2019 - 12.2020

CRM Principal Dynamics Developer

Deloitte
12.2018 - 04.2019

Microsoft Dynamics Functional Consultant

Kaiser Permanente
08.2018 - 12.2018

Microsoft CRM Dynamics Consultant

PROS
05.2017 - 08.2018

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Sathya Reddy