Salesforce Administrator | IT Recruitment Specialist | 5+ Years Experience
Salesforce Administration (2 Years) – Experienced in user management, security settings, roles & profiles, automation (Flows, Process Builder), reports, dashboards, and data management.
Customization & Configuration – Proficient in working with standard/custom objects, validation rules, page layouts, and Lightning App Builder to optimize CRM functionality.
Troubleshooting & Support – Skilled in identifying and resolving Salesforce issues, assisting end-users, and enhancing system efficiency.
Data Management & Optimization – Hands-on experience in data import/export, deduplication, validation, and maintaining data integrity.
Process Automation – Expertise in automating business processes using Flows, Workflow Rules, and Approval Processes to improve efficiency.
IT Recruitment (5 Years) – Background in end-to-end recruitment, offer negotiation, client coordination, and technical hiring & Management – Experience in client interaction, interview coordination, and candidate engagement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Junior Salesforce Administrator
WinAppSys | Salesforce Consulting
01.2022 - Current
CRM Management & Administration – Managing user roles, profiles, security settings, and permissions to ensure proper data access and compliance
Process Automation – Implementing Flows, Process Builder, and Workflow Rules to streamline business operations and improve efficiency
Data Management & Reporting – Handling data import/export, deduplication, validation rules, and creating custom reports & dashboards for analytics
Customization & Configuration – Working with standard/custom objects, page layouts, record types, and Lightning App Builder to optimize CRM functionality
Product Support – ForceMessageApp – Contributing as a Salesforce Admin in the development of ForceMessageApp, a Salesforce-based messaging application
Troubleshooting & User Support – Assisting end-users with technical issues, system navigation, and best practices to enhance user adoption
Collaboration & Process Enhancement – Working closely with developers, consultants, and stakeholders to improve system efficiency and business processes
Client Servicing Executive-Senior IT Recruiter
HELIOS AND MATHESON INFORMATION TECHNOLOGY LIMITED
02.2011 - 02.2014
Company Overview: Helios and Matheson is a leading healthcare focused IT Services Company
We provide consulting and IT services to clients globally as partners to conceptualize and realize technology driven business transformation initiatives
We commenced our operations in 1991
We are headquartered in Chennai, India with offices and subsidiaries in USA, Singapore and in India – Chennai, Bangalore and Mumbai with a head count of 2500+ and growing
We are a public limited company listed in NASDAQ, NASCOM and BSE
In India, nearly 1500+ employees are working under our payroll with different clients
Responsibilities:
Part of RMG (Resource Management Group) – Serving worlds largest financial service providers – US Top 5 Banks
Handling the role of a Subject Matter Expert – (BFSI IT)
Requirement Analysis
Candidate Evaluation
Negotiation and Offers
Initiate a Hand Shake call with the Hiring Managers to understand the requirement
Setting-up the recruitment strategy to achieve the business objectives
Validating available profiles received from different sourcing channels
Scheduling interviews with the Candidates and Coordination with the Line of Business via Telecom, Technical Interview, and Video Conferencing
Orientation to the new entrants on the Operations Work Flow
Efficiently handled recruitment drives conducted both In House and Business Centers
List of clients I have been working with:
Bank of America, TCS, Goldman Sachs, Sapient, JPMC, Morgan Stanley, Oracle, HP, Societte General
Key skills covered by me some are:
Web Technologies: Java, J2EE, JSP, AJAX, EJB, Struts Framework, Java Script, springs, Hibernate, OOAD Web logic, Web sphere, Web services
Networking & System Administration: Windows System admin Linux System admin, Storage domain
Microsoft Technologies: ASP.NET,ADO.NET,C#.NET,VB.NET
Sr. Recruiter
Solution provider (SP Staffing Services PVT Ltd) Chennai
02.2011 - 02.2012
Company Overview: It is a Manpower Consulting and Recruitment Services organization, head quartered at Chennai India, with network spread across India
This company is a leading BFSI and healthcare focused IT services and out sourcing
It provides consulting and IT services to clients globally
Key Responsibilities:
Successful full life Cycle recruiting experience
Work according to multiple requirements in a high growth multitasking environment
Interaction with Managers in regard to requirement gathering, follow ups of interview process and understanding the exact requirement
To source the exact profile as per client specification and execute the requirement in the shortest possible time and be involved in all the planning and execution of different requirements as per the clients specification from time to time
Identification of candidates from the database or through Job portals like Naukri and Monster
Interviewing the candidates before sending them across to the Manager/client
Interview focuses on relevant behavioral questions
Preparing a shortlist with recommendations to the client
Follow up with the Managers / client and candidates subsequent to candidate joining the organization to ensure the satisfaction of both the candidate and the client