SATHYAKALA KALIAMOORTHY
Marysville,WA
Summary
16+ years of experience as an Application/Production Support Analyst in various platforms on the Banking and Finance Domains like Risk Management, Anti Money Laundering and Collateral Support. Having Good knowledge in Batch Monitoring and End user Support.
Overview
18
18
years of professional experience
1
1
Certification
Work History
PRODUCTION / APPLICATION SUPPORT ANALYST (CONTRACTOR)
Bank Of America
05.2023 - Current
- L2 production/Technical support analyst handling high tier or critical applications support in Anti Money Laundering Project.
- Having good hands on experience in Unix/Linux, Hadoop, SQL, Informatica, Autosys
- Working on ITRS, Incident, Problem and Change Management (ITSM)
- Tracking issues in ticketing tools like PAPA, JIRA
- Working on automating the alerts for Production issues
- Maintaining Wiki/Confluence for new team member’s reference
- Performed root cause analysis and Corrective actions for the Incidents
- Taken leads during major issues and coordinated with other teams and resolved the issues without any SLA miss
- Taken ownership for all the applications and monitoring the batches
- Flexibility in working on shifts
- Having good understanding of the application and the batches
- Responding to end users without any delays
- Taken care of DR and Major release activities.
APPLICATION SUPPORT ANALYST
Bank Of America
12.2010 - 07.2022
- L2 Application/Production support Analyst in BA Continuum India Pvt Ltd (Bank Of America)
- Worked as a Application/Production support specialist in Collateral project and supported 15+ applications in Unix/Windows platforms.
- Maintained strong relationships with stakeholders by providing exceptional service and communication throughout issue resolution process.
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Having good knowledge in Unix scripting and SQL queries
- Having Good knowledge in creating various types of Control M, Autosys jobs, scheduling calendars, JIL to create, update, and delete Autosys jobs
- Collaborated with developers, DBA's and project managers to expedite incident resolutions.
- Performed root cause analysis and Corrective actions for the Incidents
- Responded to support requests from end users and upstream/downstream systems and patiently walked individuals through basic troubleshooting tasks
- Maintained response times in compliance with internal policies to support business continuity
- Automated/Configured ITRS Geneos setup for number of servers to reduce the manual effort
- Created ITRS Dashboard for Collateral Applications
- Completed certifications in Global Markets and Derivatives.
- Supported end-users in navigating complex applications, guiding them through features and functions while troubleshooting issues as needed.
- Streamlined support processes for improved end-user experience and reduced resolution times.
Production Support Analyst
IBM India Pvt Ltd
06.2010 - 07.2010
- Taken care of Application/Batch support in Risk Management project.
- Worked with customers on daily basis and taken complete ownership to deliver the reports on time without missing the SLA
- Monitoring ETL jobs in datastage
- Supported Unix/Windows based applications
- Taken complete ownership of Autosys jobs in production and deployed the jobs in production during major release.
Senior Software Engineer
Mphasis Fin Solutions (AIG System Solutions)
05.2006 - 06.2010
- L1/L2 Application support engineer in Enterprise Risk Management system Project.
- Taken care of 10+ Applications in Risk Management project.
- Key lead in Automating Unix Batch script Production Processing
- Worked with DBA's and developers to resolve technical issues
- Trained and mentored team members in understanding the Business and Operation Process and to improve overall team performance
- Improved system performance by making proactive adjustments and resolving Issues
- Developed Runbook and Process Operational Manuals for SOX Compliance initiatives
- Building the Offshore Operation support team
- Taken Complete ownership of Autosys jobs in Production and lower environments
- Provided Status to Management on daily basis
- Worked in client place for BCP test
- Created a document in Visio to understand the overall flow of the applications.
- Worked with development teams to correct problems and run test scenarios.
Education
Bachelor of Engineering in Computer Science Engineering -
Skills
- Autosys
- Hadoop
- ITRS
- ITSM
- JIRA
- PAPA
- Putty
- Winscp
- Control M
- Unix Shell Scripting
- Terradata
- Informatica
- Oracle
- Sybase
- SQL Server
- UNIX/WINDOWS
Certification
- ITIL Foundation
- WAVE Certification for Global Markets and Advanced Derivatives
Timeline
PRODUCTION / APPLICATION SUPPORT ANALYST (CONTRACTOR)
Bank Of America
05.2023 - Current
APPLICATION SUPPORT ANALYST
Bank Of America
12.2010 - 07.2022
Production Support Analyst
IBM India Pvt Ltd
06.2010 - 07.2010
Senior Software Engineer
Mphasis Fin Solutions (AIG System Solutions)
05.2006 - 06.2010
Bachelor of Engineering in Computer Science Engineering -
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