Sati Rambaran
Executive Assistant
Queens,New York
Summary
Driven and resourceful administrative professional with twenty plus years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Executive Assistant to the Director General
Trinidad And Tobago Civil Aviation Authority
05.2005 - Current
- Managed diverse array of administrative tasks to enable the director to focus on higher-level responsibilities.
- Collaborated with other executive assistants within the organization to share best practices and streamline processes across departments.
- Maintained strict confidentiality while handling sensitive information, safeguarding company data and privacy concerns.
- Coordinated travel arrangements to ensure timely arrivals and seamless experiences for director during business trips.
- Provided support during meetings by preparing agendas, taking minutes, and distributing follow-up materials to attendees.
- Developed presentations for director using advanced PowerPoint skills, resulting in visually engaging content that conveyed key messages effectively.
- Enhanced director''s productivity by managing calendars, scheduling appointments, and organizing meeting materials.
- Assisted in budget management, tracking expenses to maintain fiscal responsibility within the department.
- Served as gatekeeper for incoming communications, prioritizing messages and ensuring prompt responses from director.
- Assisted in on-boarding new team members by providing training materials and support, ensuring smooth integration into department
- Liaised with internal and external stakeholders, fostering strong relationships between director and key contacts.
- Mentored junior staff members in administrative best practices to foster their professional growth within the organization.
- Contributed ideas during strategy sessions which led to improvements in overall efficiency of departmental processes.
- Handled escalated issues with professionalism and diplomacy, resolving conflicts swiftly while maintaining strong working relationships with all parties involved.
- Maintained organized and up-to-date database of contacts, ensuring easy access to critical information for director.
- Organized high-profile events, ensuring successful execution and positive feedback from attendees.
- Streamlined office operations for increased efficiency through implementation of new filing systems and procedures.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Processed travel expenses and reimbursements for director.
- Developed and maintained automated alert systems for important deadlines.
- Screened calls and emails and initiated actions to respond or direct messages for director.
- Answered high volume of phone calls and email inquiries.
- Supported business and hospitality needs of corporate stakeholders and staff during meetings and company events.
- Filed paperwork and organized computer-based information.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for director.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Took notes and dictation at meetings.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Wrote reports and executive summaries.
- Volunteered to help with special projects of varying degrees of complexity.
Secretary to CEO and Medical Clerk
Sajeveen Medical Complex
10.2003 - 05.2005
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained electronic filing systems and categorized documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Prepared professional correspondence, including memos, letters, ensuring accuracy and timeliness.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Improved record-keeping accuracy by regularly auditing files for completeness and updating information as needed.
- Maintained orderly reception area which contributed to welcoming atmosphere for patients upon arrival.
- Supported medical staff in providing optimal care to patients by preparing examination rooms and organizing necessary materials.
- Reduced appointment backlogs through effective scheduling and follow-up procedures.
- Facilitated communication between patients and healthcare providers through clear documentation of phone messages and appointment requests.
- Ensured accurate patient billing by diligently reviewing insurance claims and processing payments.
- Maintained strict confidentiality of sensitive information for all patient records.
- Provided administrative support to multiple physicians simultaneously while maintaining organization within busy clinic settings.
- Contributed to positive work environment by delivering excellent customer service in all interactions with patients, families, and colleagues.
- Managed incoming calls efficiently while maintaining professional demeanor under pressure from high call volumes or challenging situations.
Medical Clerk
Caroni 1975 Limited
11.1996 - 08.2003
- Maintained a clean, organized, and professional front desk area, creating a welcoming environment for patients upon arrival.
- Supported office operations with efficient handling of incoming mail, faxes, and deliveries for seamless workflow.
- Prepared patient charts, pre-admissions and consent forms as necessary.
- Stayed on top of all records requests and case management functions with open and clear communication.
- Reduced wait times with efficient patient check-in procedures, ensuring prompt service to all patients.
- Maintained patient confidence by keeping patient records information confidential.
- Supported medical staff by providing organized and accurate medical records.
Education
MBA - Leadership
Anglia Ruskin University
SAMS Limited Trinidad St Augustine05.2015
Bachelor of Science - Accounting And Finance
Anglia Ruskin University
SAMS Trinidad St Augustine06.2012
No Degree - Certified Professional Secretary Programme
School of Accounting And Management
St Augustine11.2004
Skills
- Strong decision-making and Proactive Problem Solving
- Advanced multitasking
- Organization and Time management expertise
- Professional, mature and confidential
- Resourceful and meticulous attention to detail
- Interpersonal Communication and Conflict Management
- Performance Improvement
- Honest and Dependable
- Reliable and Responsible
- Critical and Analytical Thinking
- Executive Schedule Management and Work Prioritization
Committee Membership
Current Trinidad and Tobago Civil Aviation Authority Environmental Committee Representative at International Civil Aviation Organization Environmental Meetings.
2017 to Present.
Pension Plan Management Committee Employee Representative.
2018 to 2020.
Residency Status
United States Legal Permanent Resident
Timeline
Executive Assistant to the Director General
Trinidad And Tobago Civil Aviation Authority
05.2005 - Current
Secretary to CEO and Medical Clerk
Sajeveen Medical Complex
10.2003 - 05.2005
Medical Clerk
Caroni 1975 Limited
11.1996 - 08.2003
MBA - Leadership
Anglia Ruskin University
Bachelor of Science - Accounting And Finance
Anglia Ruskin University
No Degree - Certified Professional Secretary Programme
School of Accounting And Management
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