Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Satiana Martinez

Fall River,MA

Summary

Customer-focused professional with experience in hotel, motel, and resort desk operations. Skilled in guest services, reservation management, and issue resolution to ensure positive guest experiences.

Demonstrated ability to improve operational efficiency and enhance overall customer satisfaction through proactive problem-solving and effective communication. Successfully maintained high levels of guest service quality during peak periods.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Hospitality Worker (Valet)

Disney world
Orlando, Florida
03.2024 - 01.2025
  • Processed payments using cash, credit cards or other forms of payment.
  • Counted and balanced cashier drawers.
  • Assisted with training new employees on proper operating procedures.
  • Resolved customer complaints promptly while providing appropriate solutions.
  • Assisted guests by promptly responding to questions, requests and concerns.
  • Valet Dispatch

OPC (Open Platform Communications)

Holiday Inn Club Vacations at Orange Lake Resort
Orlando, Florida
07.2023 - 05.2024
  • Developed promotional strategies to increase sales volume.
  • Developed trusting relationships with customers by making personal connections.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions, and offered product advice.
  • At home call's and hotel concierge.
  • Sold vacation packages remotely and on property.

Front Desk Receptionist

Holiday Inn & Suites SW Celebrations Area
Celebration, Florida
02.2022 - 07.2023
  • Assisted guests at check-in, providing information on various services within hotel.
  • Provided excellent customer service while upholding company policies.
  • Input and confirmed reservations for guests.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Kept records of room availability and guest accounts, manually or using computers.
  • Managed cash drawer responsibly throughout shift.

Hostess/Banquet and Restaurant Server

Disney location Rainforest Cafe
Orlando, Florida
01.2022 - 06.2023
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Managed reservations, waitlists, and special requests for large parties.
  • Informed customers of daily specials and signature menu items.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.

Education

High School Diploma -

B.M.C Durfee High School
Fall River, MA
05-2019

Some College (No Degree) - Business Management

Bristol Community College
Fall River, MA

Skills

  • Customer services and information
  • Inbound customer service
  • Outbound customer service
  • Call handling expertise
  • Training experience
  • Sales and Marketing
  • Inventory management
  • Hand and power tools
  • Sales pitch development
  • Retail merchandising
  • Product restocking
  • Time management skills
  • Issue resolution
  • Cash register operation
  • Patience and empathy
  • POS System
  • Friendly & Outgoing

Certification

  • CPR Certified
  • Food Handler Certification

Languages

Spanish
Elementary

Timeline

Hospitality Worker (Valet)

Disney world
03.2024 - 01.2025

OPC (Open Platform Communications)

Holiday Inn Club Vacations at Orange Lake Resort
07.2023 - 05.2024

Front Desk Receptionist

Holiday Inn & Suites SW Celebrations Area
02.2022 - 07.2023

Hostess/Banquet and Restaurant Server

Disney location Rainforest Cafe
01.2022 - 06.2023

High School Diploma -

B.M.C Durfee High School

Some College (No Degree) - Business Management

Bristol Community College

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