Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Satima Khan Singh

Harvey,Louisiana

Summary

Accomplished manager with a strong background at Senior Helpers, focusing on caregiver scheduling and staff development. Successfully improved service quality by implementing performance monitoring and enhancing client communication, which led to higher client satisfaction rates. Expertise in designing personalized care plans and cultivating teamwork to ensure optimal care delivery and operational success.

Overview

18
18
years of professional experience

Work History

Office Manager

Senior Helpers
Harahan, Louisiana
06.2024 - Current
  • Coordinated caregiver schedules to meet client needs effectively.
  • Trained new staff on best practices and company policies.
  • Assisted in developing care plans tailored to individual clients.
  • Monitored caregiver performance and provided constructive feedback.
  • Managed communication between clients, families, and caregivers.
  • Recruited and hired qualified candidates to fill open positions.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Supervised daily operations to ensure quality care for clients.

CNA/Caregiver

Divine Purpose Homecare LLC
Terrytown, Louisiana
05.2021 - 03.2024
  • Assisted clients with daily living activities and personal care needs.
  • Provided companionship and emotional support to enhance client well-being.
  • Documented patient information accurately in electronic health records systems.
  • Coordinated with healthcare teams to ensure quality care for clients.
  • Maintained a clean and safe environment for clients at all times.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Reported changes in patient conditions to registered nurse or physician.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Helped residents walk with or without self-help devices.
  • Distributed drinking water and nourishment to residents.
  • Documented daily care activities in client records accurately and timely.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Assisted clients with maintaining good personal hygiene.

Medical Assistant

Internship - Haydel Pediatrics
Marrero, Louisiana
04.2015 - 07.2015
  • Collected and documented patient medical histories and vital signs accurately.
  • Administered medications and vaccinations under physician supervision.
  • Maintained cleanliness and organization of examination rooms and equipment.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Documented notes during patient visits.
  • Scheduled appointments for patients via phone and in person.
  • Collected samples from patients for laboratory testing purposes.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.

CNA

Wynhoven Healthcare Center
Marrero, Louisiana
01.2014 - 10.2014
  • Assisted residents with daily living activities and personal hygiene needs.
  • Monitored vital signs and documented changes in patient conditions.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Reported changes in patient conditions to registered nurse or physician.
  • Monitored food intake and output as directed by nursing staff.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Helped residents walk with or without self-help devices.
  • Used mobility devices to transport patients.
  • Assisted residents in preparing for activities and social programs.
  • Supplied, collected and emptied patient bedpans on frequent basis.

Assistant Store Manager

Family Dollar
Gretna, Louisiana
11.2007 - 07.2010
  • Trained employees on customer service and sales techniques.
  • Ensured compliance with company policies and safety standards.
  • Resolved customer complaints to maintain a positive shopping experience.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Maintained inventory by checking merchandise to determine levels.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.

Education

Diploma -

Blue Cliff College
3200 Cleary Ave, Metairie, LA 70002
08-2015

Certificate of Completion -

Life Care, LLC
5100 Westbank Expy #4, Marrero, LA 70072
12-2013

High School Diploma -

Jefferson Parish School Board
822 S. Clearview Pkwy, Harahan, La 70123
10-2013

Skills

  • Caregiver scheduling
  • Staff training
  • Care plan development
  • Performance monitoring
  • Quality assurance
  • Client communication

References

References available upon request.

Timeline

Office Manager

Senior Helpers
06.2024 - Current

CNA/Caregiver

Divine Purpose Homecare LLC
05.2021 - 03.2024

Medical Assistant

Internship - Haydel Pediatrics
04.2015 - 07.2015

CNA

Wynhoven Healthcare Center
01.2014 - 10.2014

Assistant Store Manager

Family Dollar
11.2007 - 07.2010

Diploma -

Blue Cliff College

Certificate of Completion -

Life Care, LLC

High School Diploma -

Jefferson Parish School Board

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