Satin McKenley

• Responds to inbound/outbound call inquiries.

• Initiates outbound calls to respond to inquiries and to follow-up with previous contacts.

• Responds to all inquiries in a professional, friendly, and timely manner, public-service oriented and understands the needs and works effectively with persons with disabilities.

• Performs support ticket transaction resolution tasks and administrative functions.

• Responsible for creating and maintaining excellent documentation of all calls, questions, complaints and mailed inquiries.

• Responsible for maintaining adequate records/documentation for audit and internal control purposes.

• Routes mail, email, and other administrative support duties as assigned.

• Responsible for learning program rules of assigned projects to ensure ability to respond to customer service inquiries.

• Responsible for developing excellent working knowledge of operating platforms required to fulfill job responsibilities

• Enhanced executive productivity by offering various CEOs full support, including sophisticated scheduling and time management
• Created and maintained office inventory systems, cutting supply costs and effectively resolving logistical challenges
• Confidentially communicated sensitive company information with execs and company clients
• Coordinated domestic and international travel arrangements for executives and external guests and reducing conflicts
• Organized internal and external communications and event planning to enhance team collaboration
• Maintained confidential records and files related to executive operations
• Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations
• Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities

• Primary point of contact for executives, employees, clients and external partners
• Streamlined travel arrangements, office filing systems, and information flow
• Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow
• Monitored incoming emails and responded accordingly in a timely manner
• Coordinated executive calendars, meetings, and office supplies, optimizing workflow

• Managed executive calendars, appointments, and travel logistics, ensuring no scheduling conflicts
• Screened calls and correspondence, handled office supplies, and maintained vendor relationships, reducing supply issues
• Implemented a methodical analysis to ensure data accuracy, while overall organizational efficiency was increased
• Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations
• Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard
• Developed strategies to increase team productivity and improve customer service levels
• Maintained confidential records and files related to executive operations