Satinder Grewal
Verona,WI
Summary
Resourceful and curious entry level Certified Scrum Master applying a growth mindset to achieve goals. Proactive co-collaborator with a background in business management, utilizing critical thinking and process/data analysis to solve complex problems. Proven success in implementing processes, and communications to increase service value and provide an excellent customer experience. Effective servant leader directly contributing to an open, collaborative, and productive company culture .
Overview
10
10
years of professional experience
1
1
Certification
Work History
Relationship Banker/ Vault Attendant
Old National Bank
Madison , WI
12.2019 - Current
- Interviewed customers to obtain information needed for opening new accounts.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Presented new and additional products and services to existing customers.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Resolved problems, improved operations and provided exceptional service.
Customer Service Representative Specialist
SSM Health Dean Medical Group
Madison, AL
01.2019 - Current
- Maintained patient satisfaction with forward-thinking strategies focused on addressing patient needs and resolving concerns.
- Provided primary support to Internal and external Providers.
- Recorded account information in EPIC to setup new patients.
- Facilitated inter-departmental communication to effectively provide support to our Providers and hospital in connection with outside patient transfers.
- Provided excellent patient care by listening and empathizing with patients.
- Responded proactively and positively to rapid change.
- Entered daily statics and provider consults into excel spreadsheet.
- Trained new staff on operating procedures and systems.
- Exhibited calmness and professionalism when dealing with critical care transfers, such as; setting up medflight transfers, connecting on call providers with required specialty within timely manner.
Business Development Representative
Zimbrick BMW
Madison, WI
01.2014 - 07.2018
- Initiated and followed through with the process of bringing BDC environment to the Zimbrick BMW Team.
- Maintained updated records in CRM to meet requirements of sales team and GDPR regulations.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Reviewed client concern/ online reviews and recommended appropriate changes to supervisors.
- Reconcile cash drawer and make daily deposits and journal entries, stocking in vehicles and handling RDR for sales team.
- Proficient in ADP Drive/CRM, E-Lead CRM, Dealer Speed, X-time, Microsoft Outlook.
Education
Associate of Arts - Business Management
Madison Area Technical College
Madison, WI06.2004
Skills
- Agile/Waterfall Methodologies
- Project Lifecycle
- JIRA
- Cross-functional team collaboration
- Empathetic Listener
- Team Development
- Servant Leadership
- MS Word, EXCEL & PowerPoint
- ADP Drive/ CRM, Dealer Speed & X-Time
Certification
- Certified - March 2022
- Project Management - in progress
- Medical Terminology 101
Languages
Punjabi
Native or Bilingual
Hindi
Limited Working
Timeline
Relationship Banker/ Vault Attendant
Old National Bank
12.2019 - Current
Customer Service Representative Specialist
SSM Health Dean Medical Group
01.2019 - Current
Business Development Representative
Zimbrick BMW
01.2014 - 07.2018
Associate of Arts - Business Management
Madison Area Technical College
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