Satique Hodges
Orlando,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Arise Virtual Solutions Inc.
01.2021 - 06.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Data Entry Clerk, Placement Specialist
Lysal Group
02.2013 - 12.2020
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Explained benefits to discharged patients in easy to understand terms in order to educate each on available options.
- Placed discharged patient's to assisted living facilities provided by Lysal Group homes.
- Reviewed completed work for compliance with regulations.
- Executed data verification to detect errors.
- Completed weekly progress report of completed tasks.
- Added documents to file records and created new records to support filing needs.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Education
Associate of Arts - Business Administration And Management
Seminole State College of Florida
Sanford, FL12.2012
Skills
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Customer Account Management
- MS Word, MS excel, MS outlook, MS Teams
- Customer Data Confidentiality
- Data Entry and Maintenance
- Experience with working remotely
- Active Listening
- Strong Analytical and Problem-Solving Skills
Timeline
Customer Service Representative
Arise Virtual Solutions Inc.
01.2021 - 06.2022
Data Entry Clerk, Placement Specialist
Lysal Group
02.2013 - 12.2020
Associate of Arts - Business Administration And Management
Seminole State College of Florida