Satish Raidas

Started with TCS as Project Manager and grown to Business Relationship Manager – Client services (equivalent of Director). Currently Account Owner & BRM with $50M yearly P&L for key MedTech & BioPharmaceutical account. Prior to MedTech have managed LifeSciences accounts like Johnson & Johnson, Boston Scientific & Abbott. Reporting into VP of TCS for revenue & goal alignment.

• Executive management (CxO) relationship building and maintenance.
• Define and execute account mining strategy with revenue and profitability targets QoQ and YoY.
• Collaborate with IT and Business to define transformational projects roadmap
• Oversee delivery and operations of ongoing engagements
• Lead and manage Innovation Council for continuous improvement and drive value in curent engagements
• Set up structure for portfolio management, business relationships check points.
• Lead and manage RFP's, proactive IT solution presentations (SAP, Non-SAP, Cloud, legacy modernization etc).
• Monthly and Quarterly business reviews with VPs, SVPs, CIO, CCO and CFO.
• Opened new accounts.
• Set up end to end process and checkpoints for Operations.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy
• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth
• Enhanced profitability by developing pipelines utilizing marketing and sales strategies
• Increased profit margins by effectively controlling budget and overhead and optimizing product turns
• Managed accounts to retain existing relationships and grow share of business
• Managed revenue models, process flows, operations support and customer engagement strategies
• Developed compelling presentation decks to gain approval for ideas and communicate results
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
• Built relationships with customers and community to establish long-term business growth
• Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning
• Implemented systems and procedures to increase sales
• Directed sales support staff in administrative tasks to help sales reps close deals
• Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems
• Compiled and analyzed data to determine approaches to improve sales and performance
• Communicated product quality and market comparisons by creating sales presentations
• Resolved problems with high-profile customers to maintain relationships and increase return customer base
• Collaborated with upper management to implement continuous improvements and exceed team goals
• Prepared sales presentations for clients showing success and credibility of products
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
• Delivered recommendations to long-term accounts to promote brand awareness to key audience

• Joined Capgemini as Technical Lead developer and grown as overall Technical Delivery Manager
• Responsible for all the project technical team (upto 60 FTE) and technical deliverables.
• Involved in Project scoping, Resourcing, Planning and execution, Represented Quality audit for the project.
• Responsible for all technical requirements gathering from business and laying it to the offshore technical team. I was Responsible for technical deliverable planning, resourcing, Effort estimation, and Integration and UAT coordination
• Responsible to coding of key components, architecture design, integration with third party components, per review of code and adherence to CMMI guidelines, preparing project plans, project monitoring, resource planning and budget forecasts.
• Effectively engaged all stakeholders to build strong relationships with view to ensure satisfactory and timely delivery
• Monitored risk treatment plans by selecting and implementing measures to control and mitigate key risks
• Projects and programs delivered using Agile-Scrum methodology (Scrum – Master) with 0 UAT defects.
• Strategic planning with PMO for process adherence and quality improvement.
• Weekly, Monthly and Quarterly business review with Dir & VP.
• Checked client code for bugs and weaknesses using approved troubleshooting methods
• Trained and mentored junior developers and engineers, teaching skills communication and working to improve overall team performance
• Led software development initiative as subject matter expert and primary point-of-contact for project management staff
• Promoted technical leadership to entry-level and junior engineers in complex enterprise system environment
• Practiced and encouraged respectful and transparent communication in interactions
• Provided direction and guidance to process improvements and established policies
• Provided guidance and mentored less-experienced staff members

• Joined TCS as SAP Technical lead and managed multiple SAP Implementation and Upgrades for clients like Sasol, Saudi Aramco and Sabic
• Working as ABAP technical member for ECC implementation project. Was Involved from start for Key ABAP development on the project.
• Responsible for developing ABAP objects and providing solutions to the business requirement.
• For Sabic and Sasol Projects i was responsible for all the technical upgrade activities. Handled SPAU, SPDD and Unicode Remediation. Coordination for Testing, UAT and smooth Go live.
• Responsible for designing the technical design document by collection the requirement from the business and taking sign-off on the designing documents.
• For ARAMCO as a Techno functional architect designed end to end dashboard for gas tank fuelling process for King Khalid International Airport.
• Responsible for end to end project documentation and submission to SAP

• Joined as SAP ABAP developer and worked for successful SAP implementation for clients like ISPAT Industries and Bombay Dyeing
• Contributed to successful project outcomes by adhering to strict timelines and actively participating in status meetings with stakeholders.
• Implemented efficient solutions for complex business processes by developing custom SAP applications using ABAP programming.
• Delivered high-quality support to end-users, resolving complex technical issues in a timely manner.
• Enabled seamless integration between SAP modules by designing robust interfaces using IDocs, BAPIs, RFCs, and Web Services technologies.

• As an SAP Technical consultant developed programs and solutions to the business requirements. Performing ABAP development, Basis and security activities like user administration, Transport management, Backup r/3 system.
• Enabled seamless integration between SAP modules by designing robust interfaces using IDocs, BAPIs, RFCs, and Web Services technologies.
• Optimized report generation times by fine-tuning queries using SQL Trace, improving overall productivity for endusers.