Summary
Overview
Work History
Education
Skills
Timeline
Generic

Satish Ramdat

Orlando,FL

Summary

Self-motivated individual brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Overview

20
20
years of professional experience

Work History

Vacation Planning Relief Coordinator

Walt Disney World Resort
09.2021 - Current
  • Analyze day to day customer and agent concerns and work with agent and management teams to develop solutions.
  • Issue tickets to customers; collect payment and fees for desired services and handle customer ticket inquiries
  • Monitor ticket entitlements to evaluate for fraudulent activity
  • Monitor guest behavior to promote work safety.
  • Process refunds and exchanges in accordance with company policy.
  • Responsible for Interactive team work flow for multiple lines of business to guarantee workplace efficiency and safety.
  • Interact with and trouble shoot tem member and customer concerns for optimal customer experience
  • Utilize various systems to best assist guests and efficiently resolve issues. I.E. Horizons, OLAF, White Rabbit, GSS, etc.

Operations Coordinator

Diversely Geek
06.2016 - Current
  • Supervised personnel, materials management, and logistical operations.
  • Monitored completeness, accuracy and compliance regarding inventory systems, display cases, material storage and transport, set-up and dismantle of all equipment.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Monitored progress of tasks to provide feedback for improvement.
  • Assisted with A/V equipment for convention panels

Temporary Customer Service Agent: Remote

Faneuil Group
09.2020 - 01.2021
  • Consulted with customers to assess needs and propose optimal solutions for their medical advantage care program options on behalf of Health Care Marketplace
  • Assisted customers to navigate and understand their healthcare policies and programs
  • Responded to customer requests for products, services, and company information.
  • assisted customers to complete applications, documents and review policies

Vending Contractor: Orlando International Airport

E and J Vending
09.2005 - 06.2018
  • managed vending inventory, purchases, storage, transportation, and re-stocking of machines.
  • Reported issues to higher management with great detail.
  • assisted in troubleshooting technical and mechanical issues

Skycap Professional

Falcon Skycap Services
06.2014 - 02.2016
  • Escorted wheelchair-bound passengers through airport to departure gates, baggage claim and interim destinations.
  • Maintained professional appearance and demeanor at all times to give all guests best impression.
  • Guided travelers through departure and arrival procedures such as customs, tsa, luggage claim and check in.

Education

High School Diploma -

Harmony High School
Kissimmee, FL
04-2008

No Degree - Business Systems Technology Certificate

Valencia College
Orlando, FL
05-2007

No Degree - Tech Prep Certificate Dual Enrollment

Valencia College
Orlando, FL
11-2005

Skills

  • Cross-functional coordination
  • Vendor coordination
  • Customer service
  • Task prioritization
  • Work Planning and Prioritization
  • Team collaboration

Timeline

Vacation Planning Relief Coordinator

Walt Disney World Resort
09.2021 - Current

Temporary Customer Service Agent: Remote

Faneuil Group
09.2020 - 01.2021

Operations Coordinator

Diversely Geek
06.2016 - Current

Skycap Professional

Falcon Skycap Services
06.2014 - 02.2016

Vending Contractor: Orlando International Airport

E and J Vending
09.2005 - 06.2018

High School Diploma -

Harmony High School

No Degree - Business Systems Technology Certificate

Valencia College

No Degree - Tech Prep Certificate Dual Enrollment

Valencia College

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