Satisha A Mohamed
Queens,NY
Summary
I am a very personable and motivated cashier/waitress/hostess with experience in the customer service industry. Seeking to leverage my talent and professional expertise to give solid customer service as a representative in your company. Also a waitress/cashier/hostess with excellent listening skills and the ability to ask probing question, understand concerns and overcome objections, excellent interpersonal, written and oral communication skills.
Overview
3
3
years of professional experience
Work History
Hookah Server
Code Ross Lounge
09.2023 - Current
- Prepare and serve hookah for customers
- Take orders and process payments
- Maintained station, health and safety standards
Cashier
Caribbean Cabana
01.2021 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained current knowledge of restaurant promotions to customers
Waitress
Caribbean Cabana
01.2021 - 09.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Prepared custom alcoholic and nonalcoholic beverages for customers in a timely, accurate manner
- Collaborated with a 6-person staff to ensure diners receives quick service and also ensuring they felt comfortable asking available server for assistance
Hostess
Caribbean Cabana
01.2021 - 09.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used cash registers and credit card machines to cash out customers.
Cashier
Stirling Beauty Supply
06.2021 - 08.2022
- Greeted customers to the store, followed through on requests order
- Ensured the shop floor was maintained to a high standard
- Managed inventory and directed support staff to assist customers who asked for specific items
- Accurately balanced cash drawers and reconciled discrepancies
Education
High School Diploma -
Long Island City High School
Long Island City, NY06.2021
Skills
- Organized
- Fast Learner
- Outgoing
- Customer Oriented
- Register
- Multi-tasking
- Restaurant Hospitality
- Strong Communication skills
Timeline
Hookah Server
Code Ross Lounge
09.2023 - Current
Cashier
Stirling Beauty Supply
06.2021 - 08.2022
Cashier
Caribbean Cabana
01.2021 - 09.2023
Waitress
Caribbean Cabana
01.2021 - 09.2023
Hostess
Caribbean Cabana
01.2021 - 09.2023
High School Diploma -
Long Island City High School
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