SATITA MALITHONG
Summary
Experienced of the restaurant owner bringing demonstrated success in developing and motivating strong restaurant teams to assist 50-80 customers hourly. Keeps all areas clean and sanitized while managing inventory and preventing waste.
The Positive and upbeat with customers and team members alike. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Professional retail worker with strong experience in customer service and cash handling. Skilled in operating point-of-sale systems, managing transactions efficiently, and maintaining clean work environment. Reliable team member focused on supporting colleagues and adapting to changing needs to achieve results. Known for strong communication skills, attention to accuracy, and positive attitude.
Overview
13
13
years of professional experience
Work History
Front End Cashier
Costco Wholesale Corp
03.2025 - Current
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Organized items on shelves to help customers locate products easily and quickly.
- Completed daily tasks quickly without sacrificing quality or attention to detail.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
- Utilized strong communication skills to relay pertinent information between customers and other staff members effectively.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Promoted special offers or loyalty programs to increase sales revenue and encourage repeat business from customers.
- Worked extended hours during holidays or peak seasons to provide additional support for increased customer traffic.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Managed cash drawer with accuracy, ensuring all transactions were accounted for at end of day.
- Collaborated with team members to ensure seamless store operations during busy periods.
- Demonstrated knowledge of store inventory by assisting customers in locating products and offering recommendations when necessary.
Member Service Representative
Costco Wholesale Corp
01.2025 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
- Resolved customer issues through thorough dispute investigation.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Cross-trained and backed up other customer service managers.
- Managed timely and effective replacement of damaged or missing products.
Food Service Worker
Costco Wholesale Corp
08.2024 - Current
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Learned other teammates' work tasks to train as backup.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
- Improved team morale by organizing regular staff meetings and feedback sessions.
- Streamlined checkout process, reducing wait times for customers.
- Trained new staff on proper food handling and customer service techniques for better onboarding.
- Greeted customers and answered inquiries regarding menu items and specials.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Utilized POS system to receive and process food and beverage orders.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Restaurant Owner
Mali Thai Cuisine
05.2012 - 12.2023
- Increased customer satisfaction by implementing high-quality service standards and staff training programs.
- Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
- Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
- Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Implemented effective inventory management systems to minimize waste and control food costs.
- Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
- Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
- Coordinated catering events that showcased the restaurant''s culinary talents while generating additional revenue streams through off-site services.
- Managed payroll, daily deposits, and cost controls.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Recruited, hired, and trained talented staff to fill vacancies.
- Maintained positive relationships with local community and government officials.
- Developed and implemented comprehensive business plan to maximise restaurant success.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Purchased food and cultivated strong vendor relationships.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Coordinated with catering staff to deliver food services for special events and functions.
- Developed unique events and special promotions to drive sales.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Education
Master of Science - Master of Education
Colorado State University
Fort Collins, CO06.2009
Master of Science - General Management
Mahidol University
Bangkok, Thailand06.2004
Skills
- Staff Management
- Portion Control
- Labor Cost Controls
- Staff Leadership
- Small Business Operations
- Staff Supervision
- Inventory Management
- Operations Management
- Customer Engagement
- Allergy Awareness
- Nutrition Knowledge
- Customer Service
Timeline
Front End Cashier
Costco Wholesale Corp
03.2025 - Current
Member Service Representative
Costco Wholesale Corp
01.2025 - Current
Food Service Worker
Costco Wholesale Corp
08.2024 - Current
Restaurant Owner
Mali Thai Cuisine
05.2012 - 12.2023
Master of Science - Master of Education
Colorado State University
Master of Science - General Management
Mahidol University
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