Summary
Overview
Work History
Education
Skills
Timeline
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Satondra McCoy

Fayetteville,NC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Also a highly organized and dependable candidate successful at managing multiple priorities with a positive attitude. With willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Healthcare Customer Service Representative

Concentrix
04.2023 - Current
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Built and maintained positive working relationships with patients and staff.
  • Took copayments and compiled daily financial records.
  • Created and Processed PSC's (Prescription Script Captures )
  • Ensured patient medication was up to date and eligible for Home Delivery

Chat Support Representative

Sitel
01.2023 - 07.2023
  • Provided primary customer support to internal and external customers.
  • Provided Customers with information regarding their tax return
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Asked open-ended questions to determine which products or services would be best fit for customer's needs.


Customer Service Representative

Eclerx
03.2021 - 01.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times
  • Processed payments based on Customers needs
  • Installed/ Disconnected services such as Cable, Phone, and Internet
  • Scheduled Technician visits
  • Provided assistance with online account(s)
  • Transferred services
  • Provided billing information for Customer

Education

High School Diploma - General Studies

South View High School
Hope Mills, NC
05.2014

Skills

  • Customer Interaction
  • Electronic Systems
  • Online Chat
  • Past Due Account Management
  • Call Centers
  • Quality Control Standards
  • Customer Service
  • Telephone Etiquette
  • Issue Escalation

Timeline

Healthcare Customer Service Representative

Concentrix
04.2023 - Current

Chat Support Representative

Sitel
01.2023 - 07.2023

Customer Service Representative

Eclerx
03.2021 - 01.2023

High School Diploma - General Studies

South View High School

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Satondra McCoy