SATORIA BEST

• Handled high-volume inbound calls daily, providing prompt and efficient customer service while maintaining professionalism.
• Resolved product, service, and billing inquiries with a focus on customer satisfaction and effective communication.
• Maintained calm and composed demeanor in challenging situations, ensuring customers felt valued and heard.

• With over 3 years of hands-on experience in operations management within the trucking industry, I have honed my skills in time, risk/safety, and cost management
• Implemented strategic routing and scheduling improvements, resulting in a 20% increase in fleet efficiency and a 15% reduction in fuel costs
• Enhanced customer satisfaction by 25% through proactive communication, on-time deliveries, and streamlined logistics solutions, while maintaining a 98% on-time delivery rate
• Maintained a 99% safety compliance record for safety, emergency, and risk management protocols.

• Successfully managed and oversaw the daily operations of a licensed childcare facility serving over 100 children that prioritize the cognitive, physical, social, and emotional development of children
• Improved administration by reducing operational costs by 15% through efficient budgeting and resource allocation
• Created and incorporated a structured and engaging curriculum that led to a 25% improvement in children's developmental milestones and school readiness
• Ensured compliance with state licensing regulations and achieving a 100% pass rate in annual inspections
• Achieved 95% parent satisfaction rate in annual surveys.

• Provided attentive care and support to senior citizens, focusing on health and hygiene maintenance, as well as assisting with impaired mobility challenges
• Successfully reduced hospital readmission rates by up to 70%
• Person centered planning approach, achieving a 98% satisfaction rate inclient surveys for quality of care
• Provided transportation and appointments management
• Administered medications as prescribed, ensuring proper dosage and timely

administration for optimal health outcomes.

• As a dedicated Job Coordinator, I specialized in empowering mentally impaired individuals by securing and maintaining meaningful employment opportunities for a caseload of 30 individuals through a proactive approach, personalized guidance, and commitment to vocational training and support
• Achieved a 70% employment placement rate within six months
• Developed and executed tailored employment plans, resulting in a 50%increase in job retention rates
• On average saw a 20% increase in clients' income.

• Starting off as an assistant manager, I successfully secured a promotion to Residential Manager within 1 year
• I excelled in overseeing the daily operations of 3 group homes managing over 15 individuals with varying medical and behavioral needs, overseeing a dedicated team of over 30 direct care workers and medical professionals
• Ensured strict adherence to health and safety protocols, implementing preventative and emergency procedures to safeguard well-being of residents and maintaining 100% compliance with state regulations, licensing requirements, and healthcare protocols
• Oversaw billing processes, managed medical insurance claims, and coordinated with insurance providers to optimize reimbursement and financial sustainability increasing overall budget by 40%
• Designed, implemented, and evaluated tailored programs and services that address unique needs and goals of disabled individuals, achieving a 70% improvement in overall quality of life
• 95% satisfaction rate in family and resident surveys.

• As a dedicated One-to-One Day Program Instructor, I provided personalized care and support to an individual with severe cognitive impairment
• Individual demonstrated a 50% increase in independence with daily tasks
• Within 6 months, client improvement in social interaction andcommunication skills by 40%
• Introduced tailored therapeutic activities and interventions that resulted ina 70% reduction in challenging behaviors and a 50% increase in engagementand participation in recreational and educational activities
• Within 1 year, individual graduated from one-to-one protocol and integratedin community care
• Passed medical certification assessments and compliance regulations 100%quarterly.