SATPAL SINGH SAINI
Santa Clara,USA
Summary
I have 20 + years of managerial experience in the Food and Beverage industry in India and the United States. I am a detail-oriented team player with strong organizational skills and a demonstrated ability to handle multiple projects simultaneously with a high degree of accuracy. I am a self-motivated individual who is highly committed to delivering successful results. My goal is to seek and maintain a full-time position that offers professional challenges in which my expertise of interpersonal skills, excellent time management and problem-solving will help drive outstanding results.
Overview
25
25
years of professional experience
Work History
General Manager
Inchins Bamboo Garden
04.2024 - Current
- Supervising all aspects of the restaurant, including front of the house and back of the house operations, to ensure smooth running of the restaurant.
- Monitoring and maintaining high standards of food quality, service and cleanliness.
- Managing inventory, ordering supplies and controlling cost to minimize waste.
- Hiring staff, motivating and building positive work environment.
- Delivering superior customer service and giving guest satisfaction and providing feedback on improving service.
- Developing and managing cost control and maximizing profit.
- Ensuring restaurant complies with all the health, safety and sanitation regulations. Also implementing the restaurant policies and procedures with the company standards.
Restaurant Manager
Amber India
03.2023 - 03.2024
- Directed team members on effective methods, operations, and procedures to surpass our operational targets.
- Promoted a positive atmosphere and went above and beyond to guarantee exceptional food and service.
- Conducted health, safety, and sanitation evaluations to identify and immediately remedy any violations.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Coordinated with catering staff to deliver food services for special events and functions.
- Oversaw daily sales and invoicing data to ensure accurate financial reporting.
- Monitored inventory and ordering processes to ensure balanced stock levels.
- Supervised food preparation to ensure health and safety standards, as well as our corporate standards.
- Managed staff schedules to ensure optimal coverage with minimal overtime to optimize profits.
Founder and Owner
Flavor Affair
06.2020 - 06.2022
- Self-Founded startup venture to offer ready-to-eat Italian and Indian food products.
- Created menus, set pricing, and conducted market research to develop a company with desirable products.
- Conducted targeted market research to identify industry competition and lucrative advantageous trends.
- Identified business development challenges and customer concerns to fortify company values and targets.
- Developed strong partnerships with other businesses to allow for collaboration and growth.
Business General Manager
Cloudkitch
02.2020 - 06.2020
- Developed growth strategies that resulted in an increased client base while ensuring client retention.
- Identified business strengths and customer needs through writing business proposals, negotiating with stakeholders, researching business opportunities and viable income streams, following industry trends locally and internationally and reporting on successes and areas needing improvements.
- Became a trusted advisor for our clients by having an in-depth knowledge of business products and value proposition.
General Manager of Operations
Signature Recipes
06.2015 - 11.2019
- Ensured food and product consistency by overseeing recipes, portioning, cooking and service standards.
- Enabled our staff to work at their best by managing restaurant equipment maintenance, product ordering, deliveries, and scheduling accurately for business activity.
- Achieved company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
Food Service Manager
Sagarika Hotels & Resorts Pvt Ltd
04.2010 - 12.2014
- Lead all aspects of Operations, Food and Beverage departments, including the development of people, sales, and profits of 2 restaurants, 25+ employees and over 20,000,000 In annual revenue.
- Managed event planning/logistics of kitchen, food, supply and labor costs to meet annual operating budgets.
- Performed a monthly financial analysis to evaluate financials and to clearly communicate expectations and develop plans to maximize the restaurants' financial performance.
- Utilized my intricate knowledge of Indian regional cuisines to buy raw materials, own production processes, control quality, and minimize costs, to maximize the execution of the resort & restaurant.
Restaurant Manager
Amber India Commercial Inc
06.2008 - 10.2008
- Managed the entire Food and Beverage Service, Caterings and VIP Banquets for upscale fine dining restaurants.
- Planned new menus for restaurants, banqueting, and special VIP clients.
- Determined production schedules and staff requirements necessary to ensure timely delivery of services.
- Managed Inventory for food, beverage, stock, and liquor cost control.
Food Service Manager
Bukhara Grill
05.2007 - 04.2008
- Directly managed all operational aspects of the restaurant business to ensure the required standards were met.
- Coordinated with the Kitchen team and monitored food preparation, portion sizes and presentation to meet and exceed our standards.
- Investigate and resolve any customer complaints to ensure the highest delivered customer satisfaction.
Assistant Restaurant Manager
IKEA
07.2004 - 04.2007
- Efficiently managed the restaurant and dining room of an IKEA store.
- Assisted with training, hiring, and performance reviews.
- Handled monthly inventory, maintaining equipment and appliances.
Operations Manager
Cafe Spice
07.2003 - 06.2004
- Managed the Food and Beverage operations coordinating with the Kitchen for an upscale fine dining restaurant.
- Handled payroll to effectively monitor our budget and reviewed financial transactions to ensure all expenditures are authorized and accounted for.
Food Services Manager
Curry Club
12.2002 - 06.2003
- Reviewed menu pricing and restaurant expenses to determine optimal profitability including labor and overhead costs to develop and implement budgetary goals.
- Provided updates to the ownership team and participated in executive level meetings to discuss profitability and ongoing operation targets.
Management Intern
Omni Charlotte Hotel
04.2000 - 10.2001
- Helped manage the training, scheduling, payroll, supervision, performance appraisals and discipline of staff within the department.
- Gathered customer feedback on food and service in the outlet and promoted hotel facilities and services.
- Organized and conducted pre-shift meetings to update staff on important topics, or targets/goals for the day.
Education
Diploma - Hotel Management and Catering Technology
Institute of Hotel Management and Catering Technology
01.1993
Skills
- Food Service operations
- Cost controlling
- Communication
- Food safety protocols
- Customer service
- Team Building
- Detail Oriented
- Adaptability
- Quick Learner
Timeline
General Manager
Inchins Bamboo Garden
04.2024 - Current
Restaurant Manager
Amber India
03.2023 - 03.2024
Founder and Owner
Flavor Affair
06.2020 - 06.2022
Business General Manager
Cloudkitch
02.2020 - 06.2020
General Manager of Operations
Signature Recipes
06.2015 - 11.2019
Food Service Manager
Sagarika Hotels & Resorts Pvt Ltd
04.2010 - 12.2014
Restaurant Manager
Amber India Commercial Inc
06.2008 - 10.2008
Food Service Manager
Bukhara Grill
05.2007 - 04.2008
Assistant Restaurant Manager
IKEA
07.2004 - 04.2007
Operations Manager
Cafe Spice
07.2003 - 06.2004
Food Services Manager
Curry Club
12.2002 - 06.2003
Management Intern
Omni Charlotte Hotel
04.2000 - 10.2001
Diploma - Hotel Management and Catering Technology
Institute of Hotel Management and Catering Technology