Saturn Maleah
Decatur,GA
Summary
Dynamic and results-driven professional with experience as a Shift Supervisor at CVS Health Corporation. Proven ability to enhance customer satisfaction through effective problem-solving and communication. Skilled in cash handling and resource management, ensuring operational efficiency. Recognized for reliability and adaptability in fast-paced environments, contributing to team success and high service standards.
Overview
2
2
years of professional experience
Work History
Shift Supervisor
CVS HEALTH CORPORATION
11.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Restaurant Hostess
Louisiana Bistreaux
01.2023 - 06.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Education
High School Diploma -
Cedar Grove High School
Ellenwood, GA05.2024
Skills
- Able to lift 100 pounds
- Reliable Worker
- Fast-Paced Learner/easily trained
- Very communicative
- Respectful/Easy to work with
Timeline
Shift Supervisor
CVS HEALTH CORPORATION
11.2024 - Current
Restaurant Hostess
Louisiana Bistreaux
01.2023 - 06.2024
High School Diploma -
Cedar Grove High School