Saturn Rosado
Fort Lauderdale,FL
Summary
Attentive assistant store manager offering several years working in retail sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
Publix Super Markets Inc
Pembroke Pines, FL
01.2006 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Organized weekly meetings with department heads to review progress on key objectives.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Coached and developed store associates through formal and informal interactions.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Structured HR consulting services to support clients during organizational developments and changes.
Education
BBA - Business Administration
Strayer University
Washington, DC06-2020
Skills
- Store Organization
- Department Oversight
- Relationship building and management
- Process Improvements
- Customer Service and Engagement
- Issue Resolution
- Work Planning and Prioritization
- Regulatory Compliance
- Verbal and Written Communication
- Flexible Schedule
- Team Building and Leadership
- Hiring and Training
- Loss Prevention
Languages
Spanish
Limited
Timeline
Assistant Store Manager
Publix Super Markets Inc
01.2006 - Current
BBA - Business Administration
Strayer University