SATVEER SINGH
Snowmass Village
Summary
Personable Cashier Manager versed in overseeing retail front lane operations. Maintains merchandising and service delivery standards and manages employee scheduling to provide adequate shift coverage. Decisive Cashier Manager with 0-6 months of retail supervisory experience. Trains and develops cashiers to deliver exceptional customer service and brand loyalty. Motivated and friendly worker with a flexible schedule and willing to work weekends. Dependable and punctual with a clean driving record. Work collaboratively with team members and provide excellent customer service. Skilled team player and Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Dedicated and focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Motivated college student, currently enrolled and seeking opportunity to apply skills in database management, spreadsheet and other computer applications to meet challenging work assignments and support management team. Excellent at communicating, writing and editing. Keen attention to detail and focused on meeting deadlines.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Night Auditor
W Hotel
Aspen
06.2025 - Current
- Assisted guests with check-ins and check-outs, ensuring smooth service.
- Monitored security systems and addressed any safety concerns promptly.
- Prepared daily reports on occupancy, revenue, and guest feedback for management.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Documented wake-up requests and set up automatic calls in system.
Task Force Night Audit
Limelight Denver
Denver
04.2025 - 06.2025
- Completed day-to-day duties accurately and efficiently.
- Managed front desk operations during night shifts for smooth guest experiences.
- Maintained accurate financial records and prepared nightly reports for management.
- Assisted guests with inquiries, providing excellent customer service and support.
- Handled billing discrepancies and resolved guest complaints promptly and effectively.
- Completed end-of-shift paperwork such as incident reports and cash reconciliations.
- Answered incoming calls promptly while maintaining courteous telephone etiquette.
- Performed nightly audit of rooms' charges, taxes, settlements, and credit card postings.
Front Desk Night Auditor
Limelight Hotel
Snowmass
08.2024 - Current
- Balanced revenue sources and completed daily financial reports.
- Monitored room availability and booking policies and procedures.
- Processed uncancelled reservations of no-shows and prepared financial reports for managerial review.
- Upsold rooms and hotel amenities to drive sales and maximize revenue.
- Answered phones courteously, managing reservations and responding to inquiries.
- Greeted guests warmly and provided efficient check-in and check-out services.
- Maintained detailed records of guest registrations, payments, and services requested.
- Monitored room availability and blocked rooms for groups.
- Opened and closed shifts by making cash drops.
- Posted charges, calculated bill, collected payment and made change for guests.
- Provided guests with information about local attractions and dining options.
- Coordinated with the maintenance team to address room issues reported by guests.
- Utilized hotel management software to streamline operations and enhance guest experiences.
- Managed room bookings and reservations accurately, ensuring guest satisfaction.
PBX Administrative Assistant
Viewline Resorts
Snowmass Village
07.2024 - 06.2025
- Collaborated with security personnel by monitoring emergency lines and responding appropriately.
- Facilitated communication between departments by transferring calls smoothly without disruption.
- Provided backup support for reception desk duties including greeting visitors and handling deliveries.
- Provided detailed information about company services and products to callers.
- Utilized computer systems to input caller information and track service requests accurately.
- Coordinated with team members to manage high call volumes during peak hours.
- Answered incoming calls and connected callers with correct extension.
- Handled customer inquiries, complaints, and feedback with professionalism and patience.
- Monitored switchboard equipment for functionality, reporting any issues promptly to avoid downtime.
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Answered average of Number calls per day to offer information, transfer callers or take messages.
- Relieved teams of administrative duties to provide additional support through busy periods.
- Ensured compliance with confidentiality policies when managing sensitive caller information.
Front Desk Agent
Top of the Village
Snowmass Village
06.2024 - 02.2025
- Managed guest reservations and room assignments.
- Greeted guests on arrival and sent luggage to assigned rooms.
- Collected credit card information for transactions and posted charges for customers.
- Managed phone calls and messages to maintain smooth communications among staff and guests.
- Maintained organized and clean front desk area to promote professional working standards and environment.
- Coordinated with housekeeping or maintenance departments to help resolve room problems.
- Checked guests in and out promptly, facilitating smooth arrivals and departures.
- Scheduled transportation and tours for guest convenience and ease.
- Increased guest satisfaction ratings through prompt and quality service.
- Represented brand and upheld high standards of quality and service.
- Assisted customers with obtaining available hotel services.
- Prepared reports on occupancy rates, average room rates, and other performance indicators.
- Answered phones courteously, managing reservations and responding to inquiries.
- Assisted in managing inventory of supplies for the front desk area.
- Greeted guests warmly and provided efficient check-in and check-out services.
- Verified customer credit and payments during check-ins.
- Maintained clean and well-stocked lobby.
- Communicated with housekeeping teams regarding clean and available rooms.
- Supported guests and provided assistance with problems.
- Resolved guest complaints promptly to maintain a positive atmosphere.
- Provided guests with information about local attractions and dining options.
- Offered concierge services, making recommendations and booking activities for guests.
- Received and held packages and mail for guests.
- Coordinated responses to guest needs by working with housekeeping, room service and maintenance.
- Reported safety and security concerns to supervisors.
Front Desk Receptionist
Comfort Suites Hotel
Lincoln
09.2023 - 06.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Coordinated travel arrangements for employees and visitors when required.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Inventoried stock and maintained clean, dust-free and well-organized work station.
Cashier Assistant Manager
BP Gas Station Service
Topeka
05.2023 - 09.2023
- Improved customer satisfaction rates through proactive problem-solving and service excellence.
- Negotiated contracts with suppliers and vendors to secure favorable terms and pricing.
- Monitored inventory levels to prevent stockouts while minimizing excess inventory costs.
- Streamlined processes by introducing new technologies and operational procedures.
- Oversaw daily operations to ensure efficiency and productivity in the workplace.
- Addressed employee concerns and conflicts, fostering a positive work environment.
- Supervised staff recruitment, training, and development to build a high-performing team.
- Assigned cash drawers and reconciled transactions following each shift.
Assistant Helper
AVI FOOD SYSTEMS
Goshen
01.2022 - 05.2022
- Supported quality control processes by keeping records of inspections and tests.
- Inspected finished products for quality and accuracy, reporting any defects.
- Assisted with machine setup and calibration under supervision of experienced workers.
- Guided new workers through basic tasks, enhancing team skills and cohesion.
- Packed finished products into boxes, preparing them for shipment.
- Cleaned work areas, equipment, machines and vehicles.
- Cleaned work areas to reduce hazards.
Assistant Housekeeping Manager
Old City Boutique Hotel
Riga
11.2019 - 02.2020
- Trained staff on proper use of tools and machinery for safe operations.
- Managed budgets for facility upkeep, renovations, and repairs.
- Ensured accessibility features were maintained in compliance with ADA guidelines.
- Updated facility policies to meet evolving industry standards and regulations.
- Supervised cleaning and grounds maintenance teams for optimal appearance.
Junior Engineer
AGI Infra Ltd
Moga
10.2016 - 03.2019
- Performed root cause analysis on system failures to prevent recurrence.
- Developed custom software tools to automate repetitive engineering tasks.
- Conducted thorough testing and analysis to validate design concepts.
- Managed project timelines and budgets to ensure on-time delivery.
- Collaborated with suppliers to identify and procure high-quality materials.
- Negotiated contracts with vendors ensuring favorable terms for necessary components.
- Mentored new team members, providing guidance on best practices and procedures.
Volunteer Teacher
Government High School
Moga, Punjab
05.2015 - 10.2016
- Organized educational resources, ensuring materials were accessible for all lessons.
- Assisted in organizing school events that enhanced community engagement and student learning.
- Provided one-on-one assistance to students struggling with specific subjects or concepts.
- Utilized conflict resolution skills to address minor disputes among students effectively.
- Assisted students with special needs in completing tasks and understanding concepts.
- Documented attendance, grades, and other important student information accurately.
- Implemented classroom rules, helping maintain a structured and safe learning environment.
- Led reading groups, improving students' literacy skills through guided practice.
- Administered short interactive tests that highlighted students' strengths and weaknesses and used results to tailor lessons to provide comprehensive training.
- Taught students about positive social behaviors and skills for building relationships with others.
- Helped with student needs assessment by monitoring student comprehension and assisting struggling students.
- Checked, evaluated and graded tests, homework and other student assignments.
Education
BBA - Business
Goshen College
Goshen, IN05-2023
BBA - Business
University Of Economics And Management
Prague Czech Republic12-2021
BBA - Business Administration
Turiba University
Riga Latvia08-2021
Associate of Applied Science - Civil Engineering
Gyan Sagar Polytechnic College
Moga, India09-2015
Skills
- Administrative Support
- Mail distribution
- Office Administration
- Customer Service
- Front Office Management
- Guest Relations
- Office Organization
- Cash Handling
- Clerical Support
- Meeting Arrangements
- Strategic Planning
- Hospitality services
- Office Management
- Verbal and written communication
- Business Administration
- Customer assistance and interaction
- Problem-solving skills
- Administrative Skills
- Listening Skills
Certification
- Quality Assurance
- Store Opening and Closing
- Punctual and Reliable
- Customer Service
- Payment Processing
- Employee Scheduling
- Staff Training
- Documentation and Reporting
- Shift Scheduling
- Time Management
- Verbal and Written Communication
- Order Management
- Employee Management
- Assignment Delegation
- Safety Procedures
- Critical Thinking
- Active Learning
- Social Perceptiveness
- Instruction
Languages
- Punjabi
- Hindi
- English
- Latvian
- Czech
- Spanish
Timeline
Night Auditor
W Hotel
06.2025 - Current
Task Force Night Audit
Limelight Denver
04.2025 - 06.2025
Front Desk Night Auditor
Limelight Hotel
08.2024 - Current
PBX Administrative Assistant
Viewline Resorts
07.2024 - 06.2025
Front Desk Agent
Top of the Village
06.2024 - 02.2025
Front Desk Receptionist
Comfort Suites Hotel
09.2023 - 06.2024
Cashier Assistant Manager
BP Gas Station Service
05.2023 - 09.2023
Assistant Helper
AVI FOOD SYSTEMS
01.2022 - 05.2022
Assistant Housekeeping Manager
Old City Boutique Hotel
11.2019 - 02.2020
Junior Engineer
AGI Infra Ltd
10.2016 - 03.2019
Volunteer Teacher
Government High School
05.2015 - 10.2016
BBA - Business
Goshen College
BBA - Business
University Of Economics And Management
BBA - Business Administration
Turiba University
Associate of Applied Science - Civil Engineering
Gyan Sagar Polytechnic College
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