SATWICK TANGUDU

• Managed high-volume invoices and purchase orders for Microsoft business operations, ensuring 100% SLA adherence and data accuracy.

• Execute end-to-end Accounts Payable activities, including invoice processing, 3-way matching, purchase order validation, and discrepancy resolution.

• Perform 3-way matching of invoices, purchase orders, and goods/service receipts to verify pricing, quantities, and transaction accuracy.

• Investigated invoice and PO discrepancies, conducted root-cause analysis, and coordinated with stakeholders to resolve exceptions effectively.

• Automate finance processes using Microsoft Excel, VBA, Power Query, Power BI, and Power Automate, reducing manual invoice-processing effort by approximately 20%.

Led complex escalations within an 8-person team, and supported process improvements.

• Provided customer support for UK-based voice process, addressing customer inquiries and efficiently resolving issues and service requests.
• Maintained accurate customer information and followed procedures to resolve issues, contributing to overall customer satisfaction.
• Enhanced communication, problem-solving, and customer relationship management skills through direct interactions with customers.

• Verified information and analyzed cases to confirm alignment with client requirements during transaction processing.
• Processed and reviewed insurance transactions on OIASIS and MECCA platforms to ensure compliance with guidelines.
• Investigated discrepancies and coordinated resolutions to uphold accuracy while meeting productivity benchmarks.