Satya Vaitla
Campbell,CA
Summary
Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. Mentors new hires and existing staff in call handling best practices to promote accurate and consistent call responses.
Overview
12
12
years of professional experience
Work History
Sr Customer Service Representative
Dell EMC
07.2020 - 08.2023
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Coordinated customer service responses for high-value customers with complex issues as leading representative of sales team.
- Processed, scheduled and executed customer orders for new and established customers.
- Delivered prompt service to prioritize customer needs.
Sr Customer Representative
VMT
01.2018 - 06.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Tracked customer service cases and updated service software with customer information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Customer Representative
Flipkart
03.2014 - 12.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Conducted surveys to determine customer opinion of products and services.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Technical Recruiter
Everest Technologies
04.2011 - 03.2014
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Used Boolean searches to develop applicant portfolios for expected openings.
- Interviewed candidates using different interview methods and approaches.
- Wrote and posted technical job descriptions
- Utilized various online and offline sources to find talented technical candidates and prepare for screening process.
- Developed and implemented strategies to identify and source technical talent for multiple industries.
- Cultivated in-depth understanding of [Type] industry trends and hiring desires.
- Onboarded new hires and set up training.
- Coordinated with IT team leaders to forecast hiring needs and department goals.
Education
Bachelor of Arts - Arts And Entertainment Management
JNTUH
03.2010
Skills
- Call Control
- Escalation Management
- Account Management
- Documentation Review
- Microsoft outlook
- Word and Excel
- Basic knowledge of cloud systems
- Staff Training
- Process Optimization
- Customer Service
- Promotional Support
- LiveChat Messaging
Timeline
Sr Customer Service Representative
Dell EMC
07.2020 - 08.2023
Sr Customer Representative
VMT
01.2018 - 06.2020
Customer Representative
Flipkart
03.2014 - 12.2017
Technical Recruiter
Everest Technologies
04.2011 - 03.2014
Bachelor of Arts - Arts And Entertainment Management
JNTUH
Similar Profiles
Giancarlo WilsonGiancarlo Wilson
Senior Project Manager, Project manager at Dell EMC technologies, Dell EMCSenior Project Manager, Project manager at Dell EMC technologies, Dell EMC
Reventh Raj YataReventh Raj Yata
SENIOR PRINCIPAL BUSINESS INTELLIGENCE MANAGER at DELL Technologies (DELL EMC + Dell Entities)SENIOR PRINCIPAL BUSINESS INTELLIGENCE MANAGER at DELL Technologies (DELL EMC + Dell Entities)
Saleh ShaibanSaleh Shaiban
Account Executive-Sales at Dell EMC / Dell TechnologyAccount Executive-Sales at Dell EMC / Dell Technology
Reginald WilkinsonReginald Wilkinson
Quality Engineer at DELL TECHNOLOGIES / DELL EMCQuality Engineer at DELL TECHNOLOGIES / DELL EMC
Jennifer PingJennifer Ping
Licensed Large Daycare Owner and Operator at Self EmployedLicensed Large Daycare Owner and Operator at Self Employed