Sauante Hillman
Richmond,VA
Summary
Personable Medical Assistant bringing seven years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Capital Area Health Network
Richmond , VA
03.2016 - 09.2023
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
- Administered medications under physician's supervision.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Responded to patient callbacks and phone-in prescription refill requests.
- Explained treatment procedures and physicians' instructions.
- Incorporated outside records into charts and EHR.
- Prepared treatment rooms for patient examinations.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Documented notes during patient visits.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Cleaned and maintained medical equipment following procedures and standards.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Administered injections under the direction of a physician or nurse practitioner.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Scheduled appointments for patients via phone and in person.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Contacted medical facilities to schedule patients for admission.
- Processed orders for medical supplies and lab equipment.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Educated patients about medications, procedures and physician's instructions.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
Education
Associate of Applied Science - Medical Assisting
Virginia College
Richmond 12-2015
Skills
- Medical Terminology
- Inventory and Supply Management
- HIPAA Compliance
- Patient Documentation
- Patient Assessments
- Vital Sign Monitoring
- Patient Scheduling
- Specimens Collection and Processing
- Medical Records Management
- Needs Assessments
- Procedure Assistance
- Patient-Focused Care
- Indirect Patient Care
- Phlebotomy
- Stocking Supplies
- Adaptable
- Venipuncture and Phlebotomy
- First Aid
- General Housekeeping Ability
- Vital Sign Monitors
- Professional Bedside Manner
- Quick Problem Solver
- Preparing Specimens and Samples
- OB/GYN Procedures
- Customer Service
- Reliable Transportation
- Conflict Resolution Abilities
- Medical Terminology Knowledge
- Complex Problem-Solving
- Restocking Lab Supplies
- Communicating With Patient Families
- Patient Relations
Certification
- Certified Medical Assistant via NHA
References
References available upon request.
Timeline
Certified Medical Assistant
Capital Area Health Network
03.2016 - 09.2023
Associate of Applied Science - Medical Assisting
Virginia College
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