Saude Spence
Baltimore,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Authorization and Scheduling Coordinator
University Of Maryland Midtown Campus
2024.03 - Current
- Utilized advanced software tools like Epic, Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Verifies patient demographic information including insurance verification prior to the patient visit for all pre-scheduled patients. Performs data entry of patient demographic information. Types letters and faxes information as needed.
- Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information Receives and documents patient responsible payments including co-payments, past balance payments, and other patient-responsible charges.
Customer Service Representative
Johns Hopkins HealthCare LLC
2023.08 - 2024.03
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Spoke with members and providers about claims , authorizations and appeals.
- Advised callers about health insurance benefits.
Support Specialist
IKEA
2019.11 - 2023.08
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Facilitated trainings for co workers in order to help them be more knowledgeable of company needs and procedures.
Customer Service Representative
CMD Outsourcing
2016.06 - 2019.12
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Spoke with parents and students about admissions , billing , financial aid , and registration.
Education
Associate of Science - Forensic Science
Central Penn College
05.2013
High School Diploma -
Coppin Academy
05.2009
Skills
- Scheduling
- Account Updating
- Paperwork Processing
- Appointment Scheduling
- EPIC
- Product Knowledge
- Data Collection
- Call Management
- Upselling and Cross-Selling
- Technical Support
- Prenatal Care
- Breastfeeding Support
Timeline
Authorization and Scheduling Coordinator
University Of Maryland Midtown Campus
2024.03 - Current
Customer Service Representative
Johns Hopkins HealthCare LLC
2023.08 - 2024.03
Support Specialist
IKEA
2019.11 - 2023.08
Customer Service Representative
CMD Outsourcing
2016.06 - 2019.12
Associate of Science - Forensic Science
Central Penn College
High School Diploma -
Coppin Academy
Similar Profiles
Cree BowmanCree Bowman
ICU Nurse at University Of Maryland Midtown CampusICU Nurse at University Of Maryland Midtown Campus
Breionna GauseBreionna Gause
Medical Assistant II at University of Maryland Midtown CampusMedical Assistant II at University of Maryland Midtown Campus
Tameka CarrollTameka Carroll
Facility Admissions Coordinator at University of Maryland Midtown CampusFacility Admissions Coordinator at University of Maryland Midtown Campus