Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Saudita Lopez Perez

Columbus

Summary

Dear Hiring manager,

I am writing to you regarding the Product Delivery Associate, Voice User Acceptance Testing. Based on my industry 1 year experience knowledge and relevant skills and abilities , I believe I have everything needed to meet and exceed your expectations and successfully execute all duties associated with the opportunity. Over the years I have proved multiple times that I can take initiative and lead assigned project to the successful end. This came especially handy when I was hired as a temporary job for UAT JEP process assistant. Throughout this program I showed initiative to help peers while multitasking to complete the project assigned to me. In addition, I also was apart the our ODC academy. Which is a 8 week program to helps specialist improve overall satisfaction and business results. These experiences make me the perfect candidate for this opportunity A copy of my resume accompanies this cover letter, and would like to highlight here my qualities and credentials that are most relevant to the position. I have extensive non call center experience with JP Morgan Chase working within Risk Management. Being a detail oriented , efficient team player. Currently working and exceeding expectations in my current role as a UAT process assistant role. Thank you so much
Sincerely, Saudita Lopez

Overview

5
5
years of professional experience
1
1
Certification

Work History

UAT JEP Process Assistant

JP Morgan Chase
10.2023 - Current
  • Enhanced software quality by conducting thorough testing and identifying defects early in the development process.
  • Reduced bug occurrences by implementing robust test cases, leading to improved product performance.
  • Enhanced team collaboration by actively participating in sprint planning meetings and contributing insights on potential areas of concern during development stages.
  • Established a culture of continuous learning within the QA team through regular knowledge-sharing sessions focused on skill enhancement and industry trends.

Bilingual Overdraft Collections

JPMorgan Chase
05.2022 - 10.2023
  • Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
  • Improved customer payment compliance through negotiating mutually agreeable repayment plans.
  • Streamlined the collections process by creating and maintaining detailed records of customer account statuses and communications.
  • Supported company revenue growth by recovering outstanding debt through diligent monitoring and timely action on delinquent accounts.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Lead Medical Office Assistant

Lower Lights Christian Health Center
02.2019 - 04.2022
  • Enhanced patient satisfaction by providing efficient and courteous front office support.
  • Streamlined appointment scheduling for improved patient experience and increased daily appointments.
  • Improved medical records management by implementing a digital filing system, reducing paperwork and increasing accuracy.
  • Optimized office workflow with clear communication between staff members, resulting in an organized environment.
  • Reduced wait times for patients by efficiently managing check-ins and coordinating with clinical staff.
  • Increased overall efficiency by collaborating with clinical staff to ensure proper supply inventory levels were maintained.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.

Education

High School Diploma -

Salem County Career And Technical High School
Woodstown, NJ
06.2012

Skills

  • Productivity Standards
  • Process Inspections
  • Knowledge Base
  • Manual Testing

Certification

  • Certified Computer Assisted Design and Drafting CTE certification
  • Cybersecurity in process Certificate

Languages

Spanish
Native or Bilingual

Timeline

UAT JEP Process Assistant

JP Morgan Chase
10.2023 - Current

Bilingual Overdraft Collections

JPMorgan Chase
05.2022 - 10.2023

Lead Medical Office Assistant

Lower Lights Christian Health Center
02.2019 - 04.2022

High School Diploma -

Salem County Career And Technical High School

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Saudita Lopez Perez