Saugat Pandit
Houston
Summary
Digital Operations leader with proven track record in enhancing financial performance and driving customer satisfaction. Skilled in data analysis and implementing effective sales strategies to boost organizational growth and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Digital Coach (Fulfillment)
Walmart
Houston
09.2023 - Current
- Hired, trained, and mentored associates to cultivate a diverse and positive workplace.
- Oversaw digital operations, ensuring compliance with One Best Way standards during online order processes.
- Modeled exceptional customer service, resolved complaints, and executed strategies for enhanced customer experiences.
- Drove financial performance by analyzing P&L statements and implementing sales strategies.
- Led company-wide change initiatives, effectively communicating new business solutions to all stakeholders.
- Maintained adherence to company policies and values, promoting the Open Door policy.
Frontend Coach
Walmart
Friendswood
02.2022 - 09.2023
- Developed and implemented timelines and strategies to enhance team efficiency in achieving organizational goals.
- Conducted performance reviews regularly to assess team progress and drive improvements.
- Empowered team members by enhancing skills, confidence, product knowledge, and communication abilities.
- Maximized team potential through effective training sessions and oversight.
- Analyzed customer data to identify trends and refine service delivery strategies.
Frontend Team Lead
Walmart
Houston
03.2020 - 02.2022
- Trained and mentored front-end associates to adhere to company policies and procedures.
- Managed operations of front-end area, including cashiers, self-checkout, and customer service.
- Resolved escalated customer complaints and ensured team members met service expectations.
- Assigned duties, managed workflow, and planned breaks for optimal efficiency.
- Operated cash office, handling bank deposits and conducting audits.
- Ensured compliance with company policies and financial performance standards.
Customer Service Manager
Walmart
Houston
10.2019 - 03.2020
- Scheduled cashiers, managed breaks, and ensured proper front-end staffing levels.
- Handled escalated customer complaints and complex returns using sound judgment.
- Trained associates on systems, procedures, safety protocols, and company initiatives.
- Oversaw register operations, cash handling, accuracy audits, and EAS system functionality.
- Motivated team to maintain a positive work environment and effective communication with management.
- Ensured adherence to safe work practices and emergency response procedures by all associates.
Cashier
Walmart
Houston
05.2019 - 10.2019
- Greeted customers with a smile and gratitude; answered inquiries and assisted in locating items.
- Processed transactions by logging in, scanning items, and managing various payment types.
- Maintained cleanliness and organization of checkout area, ensuring stock availability.
- Handled merchandise by bagging items, loading carts, and assisting with returns or stocking tasks.
- Adhered to safety procedures regarding hazardous materials, theft prevention, and age-restricted sales.
- Supported colleagues by assisting with additional tasks such as cart collection and janitorial duties.
Education
Some College (No Degree) - Computer Engineering Technology
University of Houston
Houston, TXSkills
- Digital operations
- Training and mentoring
- Customer experience
- Sales strategy
- Data analysis
- Performance management
- Financial oversight
- Conflict resolution
- Operations management
Certification
Harvard ManageMentor
References
References available upon request.
Timeline
Digital Coach (Fulfillment)
Walmart
09.2023 - Current
Frontend Coach
Walmart
02.2022 - 09.2023
Frontend Team Lead
Walmart
03.2020 - 02.2022
Customer Service Manager
Walmart
10.2019 - 03.2020
Cashier
Walmart
05.2019 - 10.2019
Some College (No Degree) - Computer Engineering Technology
University of Houston