Saujanya Parashar
Account Manager - EMEA
New Delhi
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Account Manager
Coursera
10.2023 - Current
- Managing a Book of Business of over USD 2 Million spanning across Europe, Middle East and Africa region
- Responsible for Retention and renewals as well as growing the assigned portfolio of accounts
- Also working in a cross-functional environment to ensue smooth Onboarding and Implementation of services.
Senior Client Success Advisor
Cvent
10.2020 - 09.2023
- Supported, managed and retained a portfolio of about 40 Enterprise/High Touch clients ( total Book of Business ~ Million USD) across EMEA region
- Responsible for identifying SMRAT Goals & Outcomes and creating and achieving Success Plans
- Instrumental in Onboarding, expanding and retaining Critical business in EMEA region for the organization with over 100% YoY NRR
Customer Success Specialist
BirdEye
01.2020 - 06.2020
- Onboarding/Implementation of SMB/Mid-Market New Accounts ~99% CSAT/ NPS and Integration with CRMs ( EHR, PMS) as well as Social media ( GMB, Meta/FB, Twitter/X)
New Business Sales Representative
Google
08.2018 - 08.2019
- Initially working as a Closer in SMB segment and later on as a SDR in enterprise segment at Google Marketing Solutions positioning Search, Display, Video, YouTube etc
- As the leading component of Client's Marketing Mix model
Customer Success Account Manager
Adobe
06.2017 - 11.2017
- Managing a Portfolio of ~2.5 Million USD with focus on retention & Upsells, Closed Opportunities ~ 100K USD/quarter and over 90% NRR
Sales Associate
Cvent
11.2014 - 10.2016
- Working with the Hotel & Hospitality Cloud Division for EMEA region with focus on Adoption and Sales pipeline
- Consistent Quota crusher QnQ with over 100% KRAs met
Education
GED -
MICA | The School of Ideas
Ahmedabad 01.2019 - 04.2020
GED -
XLRI Jamshedpur
Jamshedpur 01.2017 - 04.2017
Bachelor of Science -
Delhi University
01.1999 - 04.2003
Skills
Certification
Sales Certified - Software as a Service Solutions [2014]
Currentjob
Account Manager, Coursera, North Delhi, Delhi, India
Timeline
Account Manager
Coursera
10.2023 - Current
Senior Client Success Advisor
Cvent
10.2020 - 09.2023
Customer Success Specialist
BirdEye
01.2020 - 06.2020
GED -
MICA | The School of Ideas
01.2019 - 04.2020
New Business Sales Representative
Google
08.2018 - 08.2019
Customer Success Account Manager
Adobe
06.2017 - 11.2017
GED -
XLRI Jamshedpur
01.2017 - 04.2017
Sales Associate
Cvent
11.2014 - 10.2016
Bachelor of Science -
Delhi University
01.1999 - 04.2003
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