Saul Acosta
Lima,OH
Summary
Organized individual with a background promoting safety in the skies. A confident Air Traffic Controller multitasks and communicates effectively with pilots.
Overview
8
8
years of professional experience
Work History
15Q Air Traffic Controller
Indiana National Guard Army
10.2021 - Current
- Radar, Communicate with aircraft, work on the Atnavics/ other radios, work with a team to operate a shift to land aircraft, program radios/computer.
- Controlled arrivals and departures and transitioned aircraft across airfield and flight line.
- Used radar and radio communications to accurately identify and monitor air traffic.
- Documented air traffic activity to enable tracking history and maintain accurate records.
- Directed aircraft during takeoff, en-route, and landing, providing clear and precise guidance to pilots.
- Managed training sessions to educate new air traffic controllers, applying best practices and complying with regulations.
- Participated in emergency simulations and drills to increase readiness.
- Developed and implemented air traffic control strategies, optimizing airspace.
- Analyzed flight plans to determine safety and accuracy, leaving no room for errors.
- Tracked aircraft movements in airspace to communicate and provide instructions to pilots.
- Utilized communications systems to direct movement of pilots and ground personnel.
- Researched continually to stay up to date on new FAA rules and policies.
- Identified, analyzed, resolved and reported hazards and procedural issues affecting or potentially affecting safe and timely outcomes.
1 Assistant Hardware Manager
Menards
09.2023 - 12.2023
- Improved hardware performance by implementing advanced diagnostics and troubleshooting techniques.
- Streamlined inventory management for increased efficiency in tracking and maintaining hardware resources.
- Developed comprehensive maintenance schedules to ensure optimal hardware functionality and prevent downtime.
- Collaborated with cross-functional teams to integrate hardware solutions into existing systems, resulting in seamless operations.
- Mentored junior staff members, fostering professional growth and enhancing team productivity.
Assembler
Whirlpool
04.2023 - 08.2023
- Assembled components with minimal supervision, exceeding expected project milestones.
- Followed outlined specifications to implement assembly plans.
- Completed durable assemblies and subassemblies with hand and power tools.
- Trained new assembly personnel on proper use of equipment.
- Followed safety protocols to maintain safe working environment.
- Assembled parts correctly according to specifications, reducing quality issues.
- Collaborated with team members to improve production processes and maintain quality standards.
Aldi Associate
Aldis
12.2022 - 03.2023
- Stock store, Cashier, Clean store, Make bales, operate pallet jacks, ability of being in cooler/freezer stocking.
- Provided product price information to customers.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Worked varied hours to meet seasonal and business needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prioritized helping customers over completing other routine tasks in store.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Asset Protection Associate
Walmart
07.2021 - 01.2022
- Keep security and make sure customers are not stealing items
- Deal with law information and prosecute customers who do steal
- Make sure all customers and staff are safe at all timesinventory items one a month
CSR - Customer Service Representative Claims
Sitel Group
05.2020 - 06.2021
- Take inbound calls from customer who were just in an accident
- Intake information and start claim
- Licensed Insurance Adjuster, 49 states
- Take recorded statements from insured
- Helped with Insurance claims during the Texas freeze and dealt with Home insurance
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Tracked customer service cases and updated service software with customer information.
- Utilized customer service software to manage interactions and track customer satisfaction.
Cashier/Customer Service
Getgo Gas Station
05.2019 - 05.2020
- Login temperatures
- Stock cooler
- Check in venders
- Use a register
- Clean hourly
- Help customer as much as possible
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Checked personal identifications during alcohol and tobacco sales.
Crew Trainer
McDonald's
06.2016 - 05.2018
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Trained other employees in customer service, food safety, and performance requirements.
- Maintained current knowledge of all team position requirements.
- Mentored junior employees to improve performance, food safety, and customer service.
- Designed and executed training programs for new and existing crew members to provide knowledge, skills and techniques in performing tasks.
- Provided coaching and mentoring to employees.
Education
Chemistry, Biochemistry
Ball State University
Muncie, INHigh School Diploma -
Hamilton Southeastern High School
Fishers, IN06-2018
Skills
- Situational Awareness
- Stress Management
- Conflict Resolution
- Multitasking Abilities
- Problem Solving
- Decision Making
Timeline
1 Assistant Hardware Manager
Menards
09.2023 - 12.2023
Assembler
Whirlpool
04.2023 - 08.2023
Aldi Associate
Aldis
12.2022 - 03.2023
15Q Air Traffic Controller
Indiana National Guard Army
10.2021 - Current
Asset Protection Associate
Walmart
07.2021 - 01.2022
CSR - Customer Service Representative Claims
Sitel Group
05.2020 - 06.2021
Cashier/Customer Service
Getgo Gas Station
05.2019 - 05.2020
Crew Trainer
McDonald's
06.2016 - 05.2018
Chemistry, Biochemistry
Ball State University
High School Diploma -
Hamilton Southeastern High School
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