Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Saul Anguiano

Long Beach,CA

Summary

To secure a challenging position in reputable organization to expand my learnings, knowledge, and skills. Secure a responsible career opportunity to full utilize my training and skills, while making a significant contribution to the success of the company.

Overview

5
5
years of professional experience

Work History

Supervisor

Molina Healthcare
Long Beach, CA
08.2023 - Current
  • Trained staff on compliance with healthcare regulations and policies.
  • Organized team meetings to discuss workflow improvements and challenges.
  • Monitored staff performance and provided constructive feedback regularly.
  • Implemented scheduling systems to optimize staff assignments and coverage.
  • Directed and supervised team of 15 employees in daily operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.

Lead, Outbound Services

Molina Healthcare
Long Beach, CA
03.2020 - Current
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Supported office clerical functions using word processing and other software, and emails.
  • Communicated with customers and employees to answer questions or explain information.
  • Monitored team progress, and the team queue/adherence
  • Scheduled meetings to address exception reporting issues and solutions.
  • Trained team members on reporting procedures and guidelines
  • Prepared graphs, spreadsheets and reports for presentations.

Member Service Representative

Molina Healthcare
Long Beach, CA
04.2015 - 03.2020
  • Managed high-volume of inbound and outbound customer calls.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Updated customer accounts, addresses and contact information within call management databases.

Education

High School Diploma -

Woodrow Wilson Senior High School
Los Angeles, CA
06.2007

Skills

  • Customer Service
  • Attention to Detail
  • Punctual and Reliable
  • Professional and Courteous
  • Problem-Solving
  • Membership Renewals
  • Customer Account Management
  • Customer Data Confidentiality

Languages

Spanish
Professional

Timeline

Supervisor

Molina Healthcare
08.2023 - Current

Lead, Outbound Services

Molina Healthcare
03.2020 - Current

Member Service Representative

Molina Healthcare
04.2015 - 03.2020

High School Diploma -

Woodrow Wilson Senior High School

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